Mercedes Blache

Experience

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  Blache Designs

  Mar 2011 - Oct 2016

  Assistant

  -Contracted with Blache Designs, developing course content and delivery for Adobe products at various locations across the country.-Taught photography classes and camera functions to students at South Seattle Community College as an instructor under contract to Blache Designs. -Provided individual consultation for Adobe products to Blache Design Customers. -Wedding photographer for Blache Designs.

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  Starbucks

  Jun 2014 - Mar 2019

  Barista

  -Starbucks barista at various locations. Responsible for customer service, food handling, preparing drinks, and being cashier.-Experience Closing and Opening the store. Would prepare the store in a timely manner to be ready for customers in the morning. -Would work at top speed while still maintaining excellent customer service and excellent product quality during peak rushes.

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  Ricochet Web Design

  Jan 2017 - Jan 2019

  Front-end Web Developer

  Worked on multiple web design projects. Was responsible for front-end development and graphic design, making aesthetically pleasing and responsive websites for clients. - https://ricochetwebdesign.com/ - JavaScript, CSS, jQuery, WordPress, Bootstrap

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  Bahama Breeze

  Aug 2017 - Aug 2020

  Server

  -Server at Bahama breeze, would tend to guests needs in a quick and orderly fashion while giving them the best possible experience at the restaurant. -Would often be Shift Captain/TL, making sure servers did their work correctly in each pod to be checked out at the end of the night for closing.

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  Mutual Materials Company

  Apr 2019 - Jul 2019

  IT Support Clerk

  -Some responsibilities of mine were first-contact support (500+ Internal Employees). Would help with any questions related to technology. Also did On-Site Hardware Support and new device set up for Dell, Lenovo, Apple.-Programs Used: Oracle E-Business Suite ,Oracle Transportation Management , Microsoft Office 365, Windows XP, 7 and 10, iOS, Spiceworks.-Other Responsibilities: Data Entry, Ordering Supplies, Record Handling.

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  Mitco Global Logistics

  Jul 2019 - Aug 2020

  Full-stack Web Developer

  Participated in the design and creation of both front-end and back-end web applications for MITCO Logistics. Completed SDLC for multiple projects using Agile Scrum. Wrote complete and detailed documentation for all applications. ● Classic ASP, ASP.Net, Microsoft SQL Server ● Javascript, JQuery, HTML, CSS, Bootstrap.

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  Twilio

  Apr 2021 - now

  Technical Support Specialist

  Responsible for research, diagnosis, troubleshooting, and resolving customer issues in an accurate and timely manner. Would work with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.