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Priyanka Sharma

Priyanka Sharma

Business Process Proffesional

Followers of Priyanka Sharma8000 followers
location of Priyanka SharmaSouth Delhi, Delhi, India

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  • Timeline

  • About me

    Entrepreneur

  • Education

    • Delhi University, SOUTH DELHI POLYTECHNIC

      -
      Bachelor's degree BA

      Fashion Desiging

    • Lady irwin school

      -
      High School Arts

  • Experience

    • Metlife GOSC

      Jul 2009 - Apr 2013
      Business Process Proffesional

      Level 1 Loma CertifiedGovernance of multiple process as per the Quality StandpointHandling MigrationsStudy process maps and identify parameters for new processPreparation of the monitoring sheetsMaking PIPs (Performance Improvement Plans) for the non performing agentsWorking with Quality toolsPerform ABC Analysis for bucketization of associate performance across LOBMaking Action Plans on the basis of the reportsWork on the improvement projectsWork closely with the stateside to implement changes in the processesAuditing the auditors to check the variation in the quality scores Show less

    • Self-employed

      Sept 2013 - now
      Entrepreneur

    • Metlife gosc

      Nov 2015 - Jul 2019
      Team Leader Quality

  • Licenses & Certifications

    • Loma