Ahmed Nour

Experience

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  TE Data

  Jun 2014 - Aug 2015

  Technical Support
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  Demo Distribution

  Dec 2015 - Nov 2016

  Network Engineer

   install all new hardware, systems, and software for networks. Install, configure, maintain network services, equipment and devices. Supports administration of servers and server clusters. Plans and supports network and computing infrastructure. Documents network problems and resolution for future reference. Dealing with firewall implementation and support

• 

  SygmaTel

  Oct 2016 - May 2022

  NOC Engineer

  - Monitor wholesale VoIP traffic stats- Analyze VOIP issues, perform troubleshooting and incident reporting.- Good exposure in VoIP and its protocols behavior including SIP.- Good Front-end configuration knowledge on Genband layer 4 SBC.- Trouble tickets management, using OTRS trouble ticketing system.- Receive and respond to customer trouble tickets.- Open and follow up on trouble tickets with suppliers.- Implement routing changes as required

• 

  Orange Business

  May 2022 - now

  Tech Solutions Expert-Associate

  - Troubleshooting VOIP issues and provide proper solution as operation department.- Support and manage SBCs (AudioCodes and Ribbon)- Support and manage MS Teams tenant.- Support and manage Anywhere 365 contact center solution- Support customers for any inquiries related to VOIP.- Dealing with other carriers to provide best solution for the customers.