Priya Gnana

Experience

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  Walmart (Fast Fliks)

  Oct 2009 - Apr 2010

  Sale Representative

  • Greeted customers in a friendly manner and answered general inquires • Performed sales and completed customer transactions • Took customer orders for goods and offered promotions to meet sales quotas • Submitted daily progress reports to supervisor

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  Attrell Hyundai

  Jul 2010 - Jan 2015

  Office Assistant

  • Took inventory daily, filed customer paper work and stocked new merchandise into the computer system ensuring accuracy using inventory/accounting system • Completed customer transactions and prepared paperwork for sales representatives including taking photocopies and sending faxes • Handled sensitive information and documentation with care • Greeted customers in a friendly manner and answered phone calls from 12 incoming lines, monitor voicemail system• Entered data on new inventory into monthly spreadsheet after registering them with theft deterrent company• Implemented a more efficient way to send customer letters and e-mails using Microsoft applications (Mail Merge) • Created monthly spreadsheets in Excel to calculate sales for the pre-owned cars manager• Assisted in the preparation of paperwork for 30+ cars to be delivered to rental companies monthly Show less

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  Region of Peel

  Apr 2012 - Aug 2013

  Human Services Administrative Support (2 Summers)

  • Worked to support initiatives aimed at providing support for the community• Supervised 8 volunteers on a daily basis in the preparation of the materials for the Region of Peel Family Literacy Program, which was rolled out to over 1000 families in the Region of Peel • Researched content for and assisted in the development of new curriculum for Child and Family Service Programs • Promoted programs though community events, designed flyers and posters to increase the number of participants of these programs• Assisted in the operations of various programs and in the organization of events • Responsible for providing monthly team updates on the status and progress of various regional programs • Led the Human Services team in a variety of team building exercises throughout the summer months Show less

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  G4S

  Jan 2015 - Dec 2015

  TD Incident Reporting Centre Cover Supervisor

  • Greet clients in a professional manner answering phone calls regarding the safety and security of all TD branches, corporate sites and ATM’s across Canada • Perform intake, triage and escalation functions for all incidents reported to the centre• Encounter issues and incidents that are potentially sensitive, confident or may put persons at risk• Dispatch personnel based on event types (ie. Key holders, Guards, Police, Technicians etc.) • Intake and handle extremely sensitive information and documentation with care and input information into content management software (PPM-Perspective) • Create and provide reports which are escalated to a wide variety of stakeholders in a timely manner • Manage multiple high stress situations and distressed personnel in a professional and friendly manner • Actively monitor various security systems; including video, alarms and access control for intrusion, robbery or duress, in accordance with client protocol • Advise the supervisor of urgent life safety incidents in a timely manner to ensure the appropriate triage is applied and the appropriate steps are taken • Build and maintain positive working relationships with internal clients, stakeholders, vendors and police Show less

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  Region of Peel

  Nov 2015 - now

  •Proactively advises on the administration and application of HR policies, Collective Agreements, procedures and standards as well as applicable provincial and federal legislation/regulations (e.g. Employment Standards Act). • Analyze and recommend solutions on a variety of HR issues based on an understanding of assigned client’s business goals, objectives and operating environment.• Builds strong relationships with assigned clients management teams, is seen as a trusted consultant and act as a liaison with HR centers of expertise • Provides coaching and guidance to assigned clients management teams in resolving people issues and about people management practices; including sensitive issues. • Ensures delivery of HR services by providing effective implementation of HR programs and initiatives in collaboration with the HR Centres of Expertise. • Attends assigned clients divisional management teams meetings to report on operational matters related to human resources within the division and HR specific programs and initiatives• Participates in the development, revision, and implementation of HR policies and procedures to improve professional services and standards. • Ensures business HR related practices are in compliance with established policies and procedures and applicable provincial and federal legislation/regulations. • Promotes corporate policies and practices with stakeholders and creates and develops tools and communication strategies to gain support for the implementation and roll out of new initiatives • Works closely with the assigned client and identifies opportunities to proactively address the long-term HR needs of the Department/division • Researches and collects information/statistics and prepare reports to support human resource related decisions. • Participates in negotiations, grievances/arbitrations, discipline and conflict resolutions, Human Rights, Employment Standards and Health & Safety related issues. Show less • Develop and maintain working relationships with hiring managers to understand current and future recruitment needs, job vacancy specifications, requirements, and to make recommendations on optimum sourcing channels.• Educate, consult and transfer knowledge of staffing processes to hiring managers.• Proactively search candidates, screen resumes and/or conduct telephone interviews to ensure candidates meet minimum requirements of job.• Build networks to find qualified passive candidates.• Using behavioural interviewing techniques facilitate individual and/or panel interviews; • provide support and counsel to hiring managers throughout the interviewing process.• Gather and provide feedback and recommendations to both the candidate and hiring manager regarding strengths and development needs of the candidate to determine and select the most qualified applicant.• Develop and maintain working relationships with hiring managers to understand current and future recruitment needs, job vacancy specifications, requirements, and to make recommendations on optimum sourcing channels.• Educate, consult and transfer knowledge of staffing processes to hiring managers.• Proactively search candidates, screen resumes and/or conduct telephone interviews to ensure candidates meet minimum requirements of job.• Build networks to find qualified passive candidates.• Using behavioural interviewing techniques facilitate individual and/or panel interviews; provide support and counsel to hiring managers throughout the interviewing process.• Gather and provide feedback and recommendations to both the candidate and hiring manager regarding strengths and development needs of the candidate to determine and select the most qualified applicant.• Continuously improve recruitment processes to better serve client needs and meet recruitment objectives.• Work to support the Region of Peel’s summer student initiative Show less • Organize and maintain the Director’s schedule with respect to meetings and activities• Prepare the Director for regular meetings such as Regional Council, HR Regional Director Meetings, Touch bases • Prepare and distribute agendas, and attending certain meetings with the Director to record minutes• Receive and triage incoming calls and visitors to the office• Administer new employee start up process. i.e. network id’s, phone extensions, id badges, room access • Assist Managers and Supervisors in processing paperwork for new employees including HRMS access form, Employee Hire information form and, Computer Access & Workstation requirements form • Process notification of signing authority document to reflect appropriate personnel are responsible for the appropriate cost center • Draft original documents for the Director’s signature, miscellaneous correspondence, reports, preparing slides, spreadsheets and other presentation materials• Maintain record of miscellaneous data and information and prepare summary reports on a regular basis for expense records and receipts(Pcard)• Liaison with all levels of staff including senior management. Maintaining direct contact with outside consultant and other regional and city departments• Act as the Human Resources super user Show less • Primary on-site / in person contact for tenancy enquiries from application to end of tenancy • Initiate, coordinate and facilitate tenant meetings as required.• Lead and carry out plans related to tenant matters with applicable legislation, policies and procedures (i.e. Site Security Reports, complaints, tenancy records, Tenant Annual Reviews, internal transfers, non-rent related tenancy agreements, etc.).• Document and maintain accurate records of all communications• Support Peel Living Tenancy Support Agents and Property Managers • Process information from tenants including, financial documents, complaints etc. • Process cheques from tenants to accounts receivable • Prepare formal notices, forms and letters as required to be distributed to tenants • Process various orders for Peel Living, including uniforms for superintendents, laundry cards and other supplies• Process schedule changes for Superintendents using CMS • Receive, sort and distribute incoming mail • Perform other duties/ participate in projects assigned • Input data into content management software (CMS & EIM) Show less

  • Human Resources Consultant

    Oct 2022 - now

  • Talent Acquisition Partner

    Jan 2019 - Oct 2022

  • Administrative Assistant to HR Director

    Jan 2017 - Jan 2019

  • Administrative Support Peel Living/ Tenancy Support Agent

    Nov 2015 - Dec 2016