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Vinay Bhatia

Assistant Manager

183 followers

Gurugram, Haryana, India

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Timeline
About me
Senior Manager @ RBL Bank | Teleperformance | Genpact | Project Management | Customer Service | Grievances Management | HNI Clients | Vendor Management
Education
- Ravindra public school
  2008 - 2008
- Institute of Management Technology, Ghaziabad
  2015 - 2017
  Finance, human resources operations
Experience
- GENPACT
  Nov 2009 - Jun 2018
  Assistant Manager
  - Managed a Banking process Payments and Fraud Investigation for one of the largest bank in U.S.- Team Management of 50 direct reportees- Mining for Business enhancement- Helping hand in transitioning the process at all levels from existing BPO to Genpact- Exprienced in hiring resources in high volume for the newly established process
- RBL Bank
  Jun 2018 - now
  Project Manager Application DevelopmentCustomer ServiceEscalation Management - Managing credit card portfolio for HNI clients- Project management - Improvising the internal system for smooth customer experience.- Critical Escalation Management
  - Senior Manager
    Jul 2023 - now
  - Manager
    Aug 2021 - Jul 2023
  - Deputy
    Jun 2018 - Sept 2021
Licenses & Certifications
- Green belt
  GENPACT
- OPEX
  Genpact Headstrong Capital Markets
Volunteer Experience
- Assistant Manager
  Issued by GENPACT
  Associated with Vinay Bhatia