Amit Kumar

Experience

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  Lobo Staffing Solutions

  Jan 2022 - Jul 2022

  Transmission Engineer

  Project : Vodafone Idea LimitedEnsured connectivity is maintained till the Master by effectively managing SA and NSA cases using troubleshooting techniques with NMS tools such as ECI, Tejas, Huawei, and Ceragon.Utilized incident management tool HPSM to accurately assign and complete tasks, taking corrective actions as necessary.Expertly followed the escalation process to address and resolve customer issues promptly.Managed multiple support tickets simultaneously, effectively prioritizing tasks and delivering superior service to customers.Conducted thorough analysis to identify the Root Cause and implemented appropriate measures to prevent reoccurrence.Facilitated effective coordination among various teams to ensure seamless service delivery. Show less

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  V5 Global Services Private Limited.

  Jul 2022 - Aug 2023

  NOC Engineer L2

  Project : Bharti Airtel Limited Provide enterprise customer support through calls and emails.Troubleshoot link issues based on customer problem summaries.Possess expertise in NMS skills: ECI, Tejas, Huawei, Ciena, Nokia.Ensure timely escalation to the internal TAC team. Work on multiple incidents simultaneously.Raise incidents and follow up with third-party partners. Coordinate on-call activities with field engineers for link troubleshooting and testing.Conduct thorough analyses to identify root causes. Implement appropriate measures to prevent reoccurrence.Close incidents within Service Level Agreements for timely resolution.Jul 2022 to Jul 2023 Show less

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  Diversified Network and Infra Solutions Pvt. Ltd.

  Aug 2023 - now

  NOC Engineer L2

  Project : Bharti Airtel Limited •NMS Skill : ECI, Ciena, Tejas, Alcatel (Nokia), ADR•Live troubleshooting •Manage and maintain the monitoringsystem, Fault handling and handling escalatedcalls from L1 team• Able to work on SOP•Responsible for ensuring minimum trouble tickets and timely resolutions•Link Shifting•Create Trail and Tunnels•such that the number of escalations is under control•Find RFO•ECI Software upgrade •Trail Reroute/modification• Responsible for End to End Troubleshooting Show less