Marek Sudnik

Experience

• 

  ACN

  Aug 2010 - Sept 2019

  - Led project of transforming business into cloud-only infrastructure (AWS with small elements of Azure) including consultancy regarding planned infrastructure and services.- Led the migration from old custom made ITSM system into the new one (Jira Servicedesk + Zammad as a backup).- Managed several teams across the organization including Cloud Infrastructure, Application Support, Business Intelligence, Billing, Collections and Claims (28 people in total). All located in Poland but also assisting teams in NA, LATAM and Indie.- Worked with technologies such as Pentaho (BI), JIRA, Tableau, Salesforce, MS Visio, Joomla! and AS/400. Show less - Implemented and drove adoption of key tools and processes to effectively deliver IT projects for the company including BI pipeline and Kanban boards.- Facilitated prioritization discussions between IT and executive leadership to ensure alignment to company’s roadmap.- Coordinated all required end user testing and trainings at project completions.- Managed Billing, Collections, Claims, Business Intelligence and Application Support teams directly while being Line Manager for the remaining IT ops teams including Development, Reporting and Infrastructure. Show less - Controlled debt collection rates and bad debt rate. Drove processes improvement to meet targets on these.- Created and monitored appropriate operational metrics to optimize the efficiency among the business unit.- Managed tasks assigned across the Billing and Collections department including team management (8 people in total), change management and all production tasks.- Managed systematic troubleshooting of Billing and Collections issues by the team.- Managed ad hoc tasks depending on factors such as product changes, product launches, software development cycles and agreed internal projects.- Managed dunning processes across the board. Show less - Monitored and analyzed financial, statistical and operational data trends including high usage, fraud and bad debt.- Developed forecasting tools and dashboards to analyze revenue variance.- Consolidated financial data and materials for key leadership meetings.- Created spreadsheet models for diverse projects and analysis.- Assisted various departments with several operational issues.- Established a team of skillful individuals (6) capable of running finance operations for the worldwide company. Show less

  • Manager Billing, IT Operations & Resources

    Nov 2018 - Sept 2019

  • Billing, Application Support & IT Resources Manager

    Dec 2017 - Nov 2018

  • Billing & IT Resources Manager

    Aug 2017 - Dec 2017

  • Billing & Collections Manager

    Aug 2016 - Aug 2017

  • Billing Supervisor

    May 2014 - Aug 2016

  • Billing Specialist

    Dec 2012 - Apr 2014

  • Customer Service Representative

    Aug 2010 - Nov 2012
• 

  Bluegreen energy

  Sept 2019 - Dec 2021

  - Decreased backlog after the team merge by 50% in 2 months time.- Established new team of 8 cross-trained individuals after the organizational shuffles.- Launched several process improvement initiatives and drove several automation improvements allowing to complete more with less people.- Set up and maintained internal KPI's in order to monitor the performance. - Assisted as an area owner in a new product rollout in energy industry.- Led the IT infrastructure team to create overall cloud infrastructure supporting new brand and product.- Defined requirements and coordinated implementation of a custom program to calculate monthly payments which resulted in decommission of commercial off-the-shelf solution. That also helped to collect around 16% extra a month.- Drafted and implemented company end-to-end digital collection process.

  • Senior Manager Billing and Payments

    Dec 2020 - Dec 2021

  • Manager Billing, IT Operations & Resources

    Sept 2019 - Dec 2020
• 

  ACN

  Dec 2021 - Nov 2022

  - Managed overall operations for the teams such as Customer Operations, IT (including BI, Dev, Application Support) and Customer Services. - Managed overall operations for the new team of Customer Operations including process optimization, automation and building new KPI's.- Developed new company-wide metrics helping all to get solid data from one source.- Assisted in a new product launch in T+L business.

  • Director Customer Operations

    Jul 2022 - Nov 2022

  • Senior Manager Customer Operations

    Dec 2021 - Jul 2022
• 

  PwC

  Nov 2022 - now

  Technology Manager in Financial Crime Unit