Eli Jacob

Experience

• 

  ECI Telecom

  Jan 1992 - Jan 1996

  Integration Engineer
• 

  RAD Data Communications

  Jan 1996 - Jan 2000

  Technical Support team leader
• 

  RAD Data Communications

  Feb 2000 - Aug 2020

  • Customer Success Management: Services Sales ; Renewals ; Cross-sell / Upsell ; Advocacy• Accountable for all RAD Global Projects - Lead, Coach, Scope and Manage• Define support strategy as well as establishing best-practices, workflows and processes • P&L Management - Driving to efficiency and expenses reduction • Negotiate and manage service agreements• RFI/RFPs - collaborate response strategies with sales and GMs • Monitor Customer satisfaction with KPI measures • Lead and supervise projects implementation - PoC, ATP, Onboarding, Support• Create and ensure company-wide culture of Customer Success Show less • Measure Effectiveness and continuous improvement of Customer Success• Customer Success Activities: Onboarding, Training, Professional Services, Support• Lead World-class Customer Success & Support Teams• Global experience with wide network of over 300 global partners and key customers• Build & Lead professional services group that turns complex Customer requirements to complete solution ensuring on-time, on-quality and on-budget deliveries• Developing, implementing, and managing the use of best practice Customer Success processes, and SLA metrics along with automated CRM tools, KPI measures and more• Recruit, develop, motivate, engage state-of-the-art professional people in Israel, Hong-Kong, India, and United States through active communication Show less

  • Head of International Customer Success

    Jun 2018 - Aug 2020

  • Head of Global Services Line of Business

    Jul 2017 - Jun 2018

  • Director of Project Management

    Feb 2015 - Jul 2017

  • Director, Customer Success & Support

    Feb 2000 - Feb 2015
• 

  SolarEdge Technologies

  Aug 2020 - now

  • Director of Global Service Operations & Quality

    Dec 2024 - now

  • Service Director - IL

    Feb 2024 - Dec 2024

  • Senior Services Manager

    Aug 2020 - Feb 2024