Romaric Junior Gbohan

Experience

• 

  DIGITAL AFRIQUE TELECOM

  Jan 2010 - May 2010

  System Administrator

  SYSTEM ADMINISTRATOR - Technical Department

• 

  SIDM (Societe Ivoirienne de Distribution Informatique)

  May 2010 - Nov 2010

  IT Manager

  - Administration, preventive maintenance and troubleshooting of equipments- Deployment and client monitoring- IT Project manager

• 

  Rezolution System

  Feb 2011 - Oct 2014

  IT Project Supervisor

  IT ENGINEER - Technical Department - Network solutions Deployment for our partner MTN (VPN, VLAN, Remotes sites, Interconnections through MTN POP, Network Architecture, Routing, NAT...) - Networks and Systems Security (VPN Authentication, Firewall Setting, Captive portals...)- Ensure the proper functioning and availability of our custumers WAN and LAN network backbones- Technical Environment: RADIO: Airlive DuoLite Base Station, 5500 CPE, AirMax5, ZCOM Base Station ISR (Integrated Services Router): DrayTec-Virgor's Routers, Cisco Routers, Pheenet's Routers, Planet's routers Switches: Cisco Catalyst, AirLive Catalyst, DrayTec... IP Routing: OSPF, RIP, BGP... Show less

• 

  Tata Consultancy Services

  Nov 2014 - Dec 2015

  System Engineer

  Consultant

• 

  Tata Consultancy Services

  Nov 2016 - Jun 2024

  • Subject matter expert (sme) senior

    Sept 2021 - Jun 2024

  • IT Support

    Nov 2016 - Jan 2022
• 

  BT Group

  Mar 2024 - now

  IP Telephony Engineer

  - Working standalone and in team as part of managed projects on incoming customer requests using defined processes for provisioning- Validating incoming customer configuration service requests and implementing them using CUCM GUI or bulk admin toolset depending on the volume and nature of the query- Communicate with partners, resolver groups and field engineers providing them information and guidance aiming service restauration.- Implementing (create, cease, modify) customer sites (e.g. partitions, calling search space, etc.) in Call Manager and dealing with config of analogue and PSTN gateways- Customer communication and ensure updates about progress of incidents and request to users and managers. Join crisis calls and ensure technical support for network cases- Ensure quick response to network alerts from monitoring systems, incident assignment and resolver groups engagement.- Be proactive and responsive to network alerts, events and disruptions aiming to start fault isolation and troubleshooting as soon as possible aiming to resolve them on SLA target time.- Acknowledge, update and closure incidents following all steps of incident management according to ITIL best practices aiming to resolve them on SLA target time. Show less