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Emad Ezzat

Emad Ezzat

Trainer ( Customer service )

Followers of Emad Ezzat3000 followers
location of Emad EzzatSuhaj, Egypt

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  • Timeline

  • About me

    SME's Team Leader (Corporate finance Credit Professional Certificate)

  • Education

    • Sohag university

      -
      Bachelor's degree Accountant

      Activities and Societies: Microsoft Tech club team at Sohag University .

    • El shahed abd el Menaem Riad Secondary School

      -
      Bachelor of Commerce (B.Com.) English Section Accounting

    • • faculty of commerce , English section , Accounting department at Sohag university (May 2014 )

      2009 - 2014
      Bachelor of Commerce (B.Com.) English section Accouning Good

      Activities and Societies: Microsoft Tech club team at Sohag University (vice admin of media department ) .

  • Experience

    • Credit Agricole Egypt

      Sept 2013 - Sept 2013
      Trainer ( Customer service )

    • Orange

      Jun 2014 - Sept 2014
      Customer service

      Job responsibilities included: • Solving customer’s problems • Handling customer’s complaints

    • Mobile Shop - Retail

      Jan 2015 - Jul 2016
      Sales Maker

    • Banque du Caire

      Sept 2016 - Feb 2023
      Relationship Manager

      -Receive the requests of SMEs and visit ,and presented to the credit analyst in order to analyze and fund them appropriately - Negotiate and determine acceptable payment plans for the bank and clients . - Follow up all customers periodically to ensure that the financing is used correctly . - Visit and follow up the client in case of default .

    • Tasaheel تساهيل

      Feb 2023 - now

      - Managing a team of four members and train them , assigning specific tasks , monitoring and evaluation the team's performance.- Grow the business by identifying new sales and business development opportunities that the business .- Resolve any customer complaints promptly and professionally .- Identify key contacts at potential client companies to establish and foster relationships

      • SME's Team Leader

        Jul 2023 - now

      • SME's Senior Relationship Manager

        Feb 2023 - Jun 2023

  • Licenses & Certifications

    • Retail portfolio managment

      Egyptian Banking Institute

    • برنامج ادارة المخاطر التشغيلية والسياسة العامة للمخاطر ببنك القاهرة

      Egyptian Banking Institute
      Jun 2020

    • برنامج حوكمة البنوك

      Egyptian Banking Institute
      Dec 2020

    • Financial Accounting ( The Part of credit professional certificate )

      New York Institute of Finance
      May 2022

    • برنامج التحول الرقمى

      Egyptian Banking Institute

    • Corporate finance and Valuation Methods

      New York Institute of Finance
      Oct 2022

    • Core Credit (The part of Credit professional certificant )

      New York Institute of Finance
      Aug 2022

    • Information security awareness

      SANS Institute
      Jan 2021

    • BDC competency framework

      Egyptian Banking Institute
      Dec 2020

    • Principles of Banking Certificate

      Egyptian Banking Institute
      Apr 2013