Simeon Topalov

Experience

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  Sixty K Ltd (60K)

  Jun 2011 - May 2013

  Agent in Sales and Support

  Call center duties, involving sales and support for UK based customers.Taking online payments.Training and mentoring new employees.

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  Tek Experts

  Jun 2013 - Sept 2014

  Software Support Consultant

  Providing technical support for HP Operations Manager (a systems and applications monitoring tool) and SPI for Databases (an expansion specifically targeting monitoring of databases). Everyday work involved: - Red Hat Enterprise Linux - Databases including Oracle DB, MS SQL Server, Informix DB - Knowledge in IT infrastructure monitoringAdditional duties included maintaining lab equipment, training and mentoring new team members.

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  Atos IT Solutions and Services A/S

  Sept 2014 - Jul 2017

  Service Engineer

  Provide technical support for on-prem Openscape telephony and call center solutions, involving but not limited to: - TCP/IP networking - VoIP and the SIP protocol - Microsoft Windows Server OS - Database administration (IBM Informix Database) - Virtualisation technologies (Vmware ESXi)Additional duties included training and mentoring new colleagues, administration, maintenance and expansion of lab equipment.

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  Puzzel

  Aug 2017 - now

  Lead a technical team responsible for implementation of software solutions for our customers, including but not limited to: - Customer Experience channels including Voice, Webchat, Social Media, Ticketing and more - Agent Experience solutions such as Knowledgebase, AI sentiment analysis, AI transcription of Voice calls - Bespoke & custom integrations of Puzzel products to 3rd party systems - Deliver statistics solutions in the form of dedicated SQL databases - Implement AI powered products including Bots, text-to-speech, speech-to-text implementations, sentiment analysis and more Show less Consult on, design, build, test and deliver integrations between Puzzel CCaS solution and 3rd party solutions.Everyday work involved but not limited to the following technologies: - Microsoft Azure - Microsoft Active Directory and Azure AD - Microsoft SQL Server administration and development - Authentication and authorization strategies in web development - SOAP and REST webservices and APIs. - JavaScript and C# - Salesforce and other CRM systemsTechnical writing and training Show less

  • Team Manager - Implementation

    Aug 2021 - now

  • Solution Integration Consultant

    Oct 2018 - Aug 2021

  • System Engineer

    Aug 2017 - Sept 2018