Jack Branco

Experience

• 

  BCG Creations

  Jan 1985 - Jan 1986

  Assistant Manager

  - Managing staff in the manufacturing of promotional products.- Maintaining quality production and inventory Control.

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  Canadian Armed Forces Reserves | Forces Armées Canadiennes Réserve

  Jan 1986 - Jan 1989

  Infantry Soldier

  I was an Infantry Soldier in the Army Reserves with the responsibility of being a squad commander.A Infantry Soldier is capable of operating anywhere in the world in any environment – Arctic tundra, mountains, jungle or desert – and in any combination of arms, including air-mobile and amphibious operations. The primary duties of an Infantry Soldiers is to:- Expertly operate and maintain a wide range of weapons, including rifle, hand-grenades, light, medium and heavy machine-guns, and anti-tank weapons.- Use sophisticated equipment for field communications, navigation and night-vision surveillance.- Inspect and maintain weapon systems, vehicles, survival gear and personal defensive equipment- Participate in airborne operations.- Operate with support elements such as fighter aircraft, tactical and artillery- Engage in unarmed combat.- Employ camouflage and concealment, patrol, assault, defense, and escape-and-evasion tactics. Show less

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  Harveys Restaurant

  Sept 1988 - Jan 1989

  Night Manager

  - Responsible for the business performance of the restaurant.- Analyzing and planning restaurant sales levels and profitability.- Prepared reports at the end of the shift/week, including staff control, food control and sales.- Managing staff and providing them with feedback.- Responding to customer complaints.- Ensured that all employees adhere to the company's uniform standards.- Meeting and greeting customers entering the establishment.- Recruiting, training and motivating staff.- Organizing and supervising the shifts of staff. Show less

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  Hero's Magic

  Jan 1990 - Jan 1992

  General Manager

  - Creating and executing plans for department sales, profit and staff development.- Organizing marketing activities, such as promotional events and discount schemes.

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  Vast-Auto Distribution Ltée

  Jan 1992 - Jan 2000

  Warehouse Supervisor

  - The managing of the warehouse crew to ensure all tasks were completed accurately and efficiently.- Typical warehouse tasks done by the crew included order selection, pallet building, forklift operations, and staging products to be ready for deliveries. - Typical management duties included hiring and training of employees, managing inventory levels, and advancing warehouse procedures.- Duties also included union labor negotiations with employees.

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  STAPLES Canada

  Sept 2000 - Jan 2024

  - Accountable for services operations and takes on additional responsibilities in the absence of management.- Participates in the recruitment, hiring and onboarding processes for the services departments.- Accountable for training and coaching associates in all aspects of services and customer engagement.- Partners with management to set sales goals and targets.- Ensures team understands connection between store financial success and bonus programs.- Leads, promotes and coaches selling and cultivates an inspired selling culture with associates.- Maximizes sales opportunities by leveraging the sales capabilities of associates by using current selling techniques and company programs.- Accountable for the prevention and resolution of customer issues by ensuring a high level of customer service is provided by associates.- Models, promotes and partners with management to hold others accountable for customer service excellence in the Services departments.- Partners with management to oversee coordination and execution of services and maximizes department productivity. - Responsible to execute, communicate and ensure understanding of flyer or promotional items- Partners with management to execute Performance Development Reviews (PDR’s) in a timely manner, ensures action plans are in place and follows up on development of associates.- Partners with management to performance manage direct reports including documentation.- Participates in the Manager on Duty program.- Responsible for closing and opening of the store.- Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist.- Ensures associates check and understand all sources of communication for information (white boards, bulletin boards, portal, etc).- Identifies and communicates suggestions for improvements in all areas of business and supports process excellence standards and initiatives. Show less

  • Service Manager

    Oct 2012 - Jan 2024

  • Technology Sales & Service Supervisor

    Sept 2000 - Oct 2012