Amit Agawane

Experience

• 

  Hometrade Ltd

  May 1999 - May 2002

  Management Consultant

  www.hometrade.com was a leading financial portal providing insight into the Indian Capital Market. It provided news, analysis & research on the Indian financial sector.• Worked with more than 150 Content Providers (News, Database, Stock etc…), Quality Assurance & Customer Service• Providing service in online trading• Looking after the Updating of web site to make it User Friendly manner from client’s point of view• Made investment guide in a presentable in user-friendly manner & provided knowledge materials which are distributed to the clients i.e. Brochures, CDs & forms etc• Assisted in preparing booklet called “Your essential first step to understand investments” Show less

• 

  Birla Sunlife Insurance Company Ltd.

  Jun 2002 - May 2005

  Team Manager

  • Planning strategies for Lead Generation.• Complete Mass Mailing Solutions.• Quality Verification of each sale & Call Monitoring sessions conducted for the TSE.• Coordination with the Training Team for further training & refresher modules for the TSE• Improved the Sales process of the company with 20 Lakh per month to around 50 Lakh per month. • Improved the Quality Assurance of the Call Center from the Customers point of view as well as the Customer Service with assurance of the accurate information given to customers Show less

• 

  Adventity

  May 2005 - Apr 2006

  Quality Leader

  TATA-AIG Insurance OOC, BM & SPONSOR Project out Bound Sales• Looking after Quality Aspect of Complete Process from Tele Calling to Fulfillment, Monitoring Sales Verification, and various MIS, Quality & Fulfillment Reports.• Looking after meeting service levels as per service standards defined. • Resolution of Customer Complaints as per turnaround standards, Analysis of complaints and feedback to concerned departments to eliminate the root cause & Call Monitoring to ensure accuracy of information given to customers. • Providing required feedback and coaching of TSE to enhance their capabilities Show less

• 

  ICICI Lombard

  May 2006 - Sept 2006

  Manager Telesales

  • Personal Accident Policy sales through Telesales channel for India.• Quality Check & Audit for Health & PA Policies for all Call Center in Thane

• 

  Reliance General Insurance

  Oct 2006 - Jan 2014

  Motor• OD/TP-MACT/THEFT Investigation• Vehicle Theft Recovery Claim Paid & Unpaid Cases • Recovered Vehicle Sale for Paid Cases (Applying for Superdari & completing all formalities for release of Vehicle from Court & Police Station)• Selling of recovered Vehicles by Auction to VendorsHealth• Investigation of Individual & Group - Health/PA/Travel cases• Hospital Audit & Patient Investigation (Mass Health)• Claim approvals for Artisans / RSBY basis RCU investigation Commercial & Frauds • Commercial - Energy/Engineering/Fire/Marine/Miscellaneous/Package• Frauds & Recovery – Internal & External, Seeding / Mystery Shopping, Data Analysis & Motor pre-inspection• Data submission to GIC Fraud Risk Committee• Reconciliation and reporting of Motor theft recovered cases• Filing of FIR’s at Police Stations against identified fraudsters• Built system intelligence based on identified triggers (type of frauds, fraudsters modus operandi, investigation reports & team feedback) Show less Support Role:• Implementation of Sales Score Card on Renewals• Publishing MIS on Inactive IMD’s so that they can be re-approached by Agency Team (Reviving Relationships)• Built Renewal Notices / Reminder Letters to IMD’s on Portal(Internet) & on (Intranet) for RGICL Branches• Initiated Renewal Notice dispatch directly to Customer for Direct Online closure through Company Website & Direct Team• Successfully completed, Lean Six Sigma Project on Improving Renewals for Branches performing below National Average, Acquired additional Revenue of 96Cr. Sales Enhancement Role:• Budgeting, Planning, Development, Implementation & Improvising of all Renewal Sales Strategies.• Review with All Regions & Branches Performing below National Average (for Understanding & Sharing of Best Practices. Eliminating Root Cause)• Analyzing the Loss-Making Portfolio in different Zones / Regions (Make Model wise & decide whether we need to Invite Renewals for these Cases) Show less

  • Manager Risk Containment Unit (RCU)

    Feb 2012 - Jan 2014

  • Manager-Renewals(Corporate Office)

    Oct 2006 - Feb 2012
• 

  ICICI Bank

  Jan 2014 - Dec 2015

  SENIOR MANAGER-PROCESS - Financial Crime Prevention Group - Customer Aquisition Risk Team

  Product sustenance – Asset & Liability Products• Defining guidelines/process reengineering/ product lifecycle management/ enhancement of product for competitiveness• Instrumental in Digital Transformation of Processes & Products, Developed and launched products which can be digitally delivered, underwritten and repaid, with speed and agility.• Identify trends through enhanced analytics and transaction monitoring• Use of emerging technologies for profit enhancement & customer experience• Product enhancement based on Market intelligence feedback, customer behavior & recommendationsFinancial Crime Prevention• Level 3 Implementation & Compliance• KYC & AML Compliance with enhanced Due Diligence and Training as per Banking Regulations Act and other Laws, Rules and Regulations• Identification of Gaps in Process & suggest corrective & preventive actions & incorporation of dynamic triggers based on study in CART & Transaction Monitoring as per UNESCO & Terrorist Financing Organizations• Seeding, Mystery Shopping & Post Account Verification at Regions (Business / Agency)• Leverage Technology in all phases of fraud management like prevention, detection, investigation & deterrence• Migration of Email based activities, Transaction Monitoring & Scam / Lottery /RBI Complaints to SR, for better monitoring and record management• Standardization of FCPG CART, Verification of Agency Reports across PAN India by migrating activities to Automated MIS & Analytics for Fraud Trends based on Sourcing & Triggers• Conduct Audit and submit reports to Senior Management as per SOAX Show less

• 

  DHFL

  Dec 2015 - Jun 2022

  Marketing• Designing & execution of various marketing initiatives to support business including Digital Marketing by using SEO, Google Analytics, Social Media Marketing (SMM), Campaign management etc.• Collateral Management w.r.t specific business unit requirements• Designing & execution of various R&R programs for distributors and other channelsTechnology• Automated Business Analytics on Intranet & Android• API Innovations• Augmented Reality & Artificial Intelligence / Machine Learning for refining Customer experience• Business Process Re-engineering by Identification of new IT projects / Cost saving initiatives / Process improvement initiatives• Critical to Business Projects like – Online Agent Empanelment, Revamping of Agent & Customer Portal, Operational PlanningProduct• New Digital Product Initiatives & Life Cycle management - FD and CD• Preparation of Project documentation, Vendor finalization, Testing, Internal approvals, Legal & Compliance / Regulatory approvals etc.• Initiate New Product Planning & Product Strategy by comprehending Policies & Procedures• Strategic Partner Acquisition for Business Mobilization & Enhancement• Budget Management• Driving Concepts & Implementation of Best Practices across industry Show less

  • Head - Vendor Management

    Sept 2020 - Jun 2022

  • Product Head - Liabilities

    Dec 2015 - Aug 2020
• 

  Piramal Enterprises Limited

  Nov 2021 - now

  AVP - Loan Against Securities

  • Crafted and executed the Digital LAMF Product strategy and roadmap, aligning it with the Company’s overall vision and with customer centric approach• Collaborated closely with group of cross-functional teams, including top-notch technology experts & designers to define digital product requirements and deliver truly innovative digital solution• Stayed ahead of the curve in the rapidly evolving digital landscape, understanding industry trends, breakthrough technologies, and best practices in digital product management, consistently infusing deep expertise• Effectively planned integration of multiple systems in backend• Designed & Launched Digital Channel Partner Onboarding• Automated Brokerage Processing with option of (Daily / Weekly / Monthly) payment cycle• Successfully Launched Fully Digital LAMF Product in March 2023 Show less

• 

  Piramal Enterprises Limited

  -

  Assistant Vice President