Roxana Mindricel

Experience

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  S.C. COSMOROM S.A.

  May 2001 - Apr 2005

  Retail Sales Representative

  - Performed cross selling, up selling, customer services, cashier and after-sale tasks

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  COSMOTE ROMANIAN MOBILE TELECOMMUNICATIONS SA

  May 2005 - Jul 2009

  Successfully led a team of 8 employees, managing to increase overall shop performance from low-ranked to Top 5 - Assign roles and personal targets within the team; ensure customer expectations, sales targets, performance KPIs and policies are met- Managed daily operations, inventory control, and sales targets- Perform staff training, staff evaluation and recruitment activities - Analyses corporate store expenses and ensured operational readiness for store openings.- Led the implementation of an automated pricing update system

  • Flagship Store Manager

    Jun 2007 - Jul 2009

  • Customer Service Specialist

    May 2005 - Jun 2007
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  Telekom Romania

  Jul 2009 - Feb 2022

  Project Manager

  Main projects- Market investment optimization - coordinates deep diving in channel’s operations to identify revenue growth/cost reduction opportunities. Project outcome: 6 Mn € cost saving. Key responsibilities: define time line, team set-up, detailed work plan; coordinates business diagnosis; design local initiatives and elaborates business requirements; coordinates pilot projects and local initiatives implementation - Analytic tools implementation – coordinates Commercial and IT functions, with the scope to create an unique data mart to be used for reporting, steering and budgeting activities / implement new reporting methodology Key responsibilities: align requirements and KPI definitions across multiple channels, products and systems; map all initiatives and take accountability for all dependencies and alignment; elaborates business requirements and implementation plan; supervises accuracy tests and validates final solution - Incentive Program Lead – national manager for Group international incentive Program and lead for all local initiatives addressed to front line. Key responsibilities: elaborate yearly roll-out plan (incl. budget) and communication strategy; ; design local winning logic, end 2 end local initiatives; design and communicate internal processes related to general competition; perform operational tasks (results validation & upload, user management)- OmniChannel Key responsibilities: coordinates key customer journey mapping process; organizes service safari; coordinates data assessment and approves improvement plan; run pilot projects; implement initiatives (new process flow)- Germanos website relaunch project lead Key responsibilities: site architecture redesign; new processes design and implementation; new functionalities implementation; content management; dedicated customer care line implementation; train of trainers; newsletter campaigns planning, approval and monitoring Show less

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  Genpact

  Mar 2022 - Oct 2022

  Transformation Manager

  - Led global O2C transformation and standardization initiatives for key accounts.- Collaborated with cross-functional, multi-geographical teams to implement digital tools.- Identified process inefficiencies and worked with clients to resolve operational challenges.- Developed and executed value proposition initiatives

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  OTP Bank Romania / Banca Transilvania

  Oct 2022 - now

  Project Manager

  - Led the migration and decommissioning planning of IT "Other Systems" stream during OTP Bank Romania's integration with Banca Transilvania, acting as OTP Bank SPOC at PM level- Lead and coordinate complex IT and regulatory projects from initiation to completion- Define deliverables, create detailed project plans, and monitor execution to ensure objectives are met- Allocate responsibilities and provide ongoing support to project teams- Conduct risk assessments and develop mitigation strategies- Maintain clear communication with stakeholders, negotiate resolutions, and ensure transparency- Utilize both Waterfall and Agile methodologies based on project requirements- Prepare project status reports and documentation Show less