Samresh Malik

Experience

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  Pine Labs

  Jun 2006 - Feb 2012

  Manager - Operations

  Effectively managed the complete project including bidding, design, scheduling, purchasing, subcontracting, and customer service.Accountable for managing all aspects of operations for 2000 Automation sites with a 100+ Team and INR 15 million budgets; preparing project progress reports and presentation for internal review meetings by top most senior management staff of the company to develop short/long term organizational goals and objectives.Efficiently performed the tasks of conducting training for new employees to achieve performance standards. Assigned the tasks of generating proprietary documents like Standard Operating Procedures, System Manuals and business plan.Attended client meetings, with follow-up plan through Minutes of Meetings and follow up with field staff across India and customer to get the assigned task completed with in given time frame.Requirement Gathering from Customer, Work with Business Group for incorporating new feature/functionality in product and doing Product demo to customerPlayed an active role in tender submission to clients for reviewing tender document and proposing clarification or derivations if required to customer.Preparing Business proposal, quotations to be submitted directly to Client.Handled logistics and managed various vendors for price negotiation / delivery of hardware on time for roll out of project across region.Coordinated UAT user acceptance / SAT site acceptance and Production Verification sign-off.Responsible for Execution and deployment of Plutus project as per client guidelines.Successfully managed project and delivered 2000 Outlets in phased manner with in time schedule of 2.5 years to client (BPCL) across India for the tender job awarded to my company since 2006 till date for IRIS project Show less

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  MIDCO Ltd

  Feb 2012 - Nov 2012

  Regional Manager NR

  Generating 1.30 Crores revenue per month from NR being responsible to deliver best services to all oil customers in NR.Handling Key customer Account across North region which includes BPCL, HPCL and IOCL in oil & Gas Industry.Ensuring to maintain SLA for complaint closure for AMC carried out for different oil companies in North Region.Accountable for managing all aspects of operations for more than 20000 Nozzles across north region with a 150+ Team. Preparing project progress reports and presentation for internal review meetings by top most senior management staff of the company to develop short/long term organizational goals and objectives.Attending client meetings, with follow-up plan through Minutes of Meetings and follow up with field staff across North and customer to get the assigned task completed with in given time frame.Requirement Gathering from Customer, Work with Business Group for incorporating new feature/functionality in product and doing Product demo to customerKey member for coordinating ISO2008-9001 DNV Audit for NR. Show less

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  Pine Labs

  Oct 2012 - Dec 2019

  VP - Operations

  Pine labs is a payment solution company in which I am responsible for operations and customer support service of Pine Labs handling various teams with in operations with team size of more than 800+ team members. Responsible for Managing New POS Deployments and ensuring seamless customer support and service post deployment. Currently More than 4.5lac POS are deployed across India leading team of 800+ (field team and customer support team , Configuration team , stock team) who ensures to give best customer services as per Indian market standards. Our few key customers are AMEX , Shopper stop , McDonald , Devyani , Tata Starbucks , Infenity Retail , ABRL , Flipkart (W.S. Retail) , BPCL , D-Mart , Future Group , Reliance Digital , The Mobile store etc...preparing project progress reports and presentation for internal review meetings by top most senior management staff of the company to develop short/long term organizational goals and objectivesSupervising customer service operations for rendering and achieving quality services by answering their queries & resolving their issues, ensuring minimum TAT.Planning targets, monitoring numbers and achievement of overall targets on a daily, weekly & monthly basis in adherence to the pre-set standards. Responsible for deployment of POS across India with in TAT. Show less

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  Fiserv

  Jan 2020 - Sept 2021

  Product Manager

  • Serve as a cross-functional leader to collaborate with design, engineering, operations, and marketing teams to drive new product initiatives• Build and present end to end executive product updates inclusive of current production metrics, new feature delivery planning and financial forecasting• Define new product and feature business cases working collaboratively with business and engineering teams across Chase to ensure a unified product landscape• Support teams that track and manage business case metrics and financial planning models ensuring that product delivery stays on track and on budget• Take a lead role in designing and executing soft launches with cross-functional team support• Work closely with business and technology teams in developing a cohesive digital payment strategy that delivers the best products for our customers• Responsible for driving plans to execution, deployment, and refinement• Leading Product Development and Launch for Android POS Solution for Retail, Quick service Restaurants and Fine Dinning Service Restaurants (pilot phase) • Initiated different Banks Credit Card and Debit Card EMI solution by Integrating it with Third Party on Android POS and E-Commerce. Show less

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  Paytm

  Mar 2022 - now

  General Manager