Rinoop Xavier

Experience

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  Mithra A P C ltd

  Sept 2005 - Jan 2008

  System Administrator

  • Managing of Oracle 8i and Sql server, Implementation of Retail software (for Inventory, Pos& Accounts.) and Creation, designing of Seagate crystal reports.• Installation, Configuration, troubleshooting of assembled and branded computers, printers & Administration of Windows 98, 2000, XP, 2000 Server&2003 server.• Purchasing new branded/assembled systems as per the requirement.• TCP/IP Network configuration in windows environment, Remote administration, Internet, Ftp in Win2000 server, Configuration of Remote control, ADSL Router, hosting website and designing.• Installation and operation of Linux. Show less

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  SHIPMATE - SBN TechnoLogics

  Mar 2008 - Oct 2014

  Sr. Implementation and product support executive /international

  • Overseas vendor relationships, implementation, S/W Testing as per client needs and Training. • Working experience in the shipping software support [Crew Management System, Plant Maintenance System, Stores and Procurement System, Time management System etc] with domain knowledge of Shipping industry• Responsible for creation of Application Setup’s using Wise tool• Successfully implemented project in India, Singapore, China Srilanka & Myanmar. Trained User’s (Office users, Vessel Master’s, Chief Officer’s & Chief engineers).• Responsible for Microsoft Windows desktop support and network connectivity for end use• Undertaking of functional testing of new product releases such as Factory Acceptance Tests (FAT) and User Acceptance Tests (UAT).• Experienced in working in Centura• Ensured that the smallest requests/complaints of the customers are taken care. • Proactively identify customer requirements and ensured that they are timely met. • Necessary instructions to our development section for the changes to be done in the software to suit the customer’s needs. Most of our clients are multi-location spanning a few countries.• Ability to take ownership of technical issues, and working with our Development team to resolve more advanced issues when necessary • Back home provide the support [SLA] to all clients by means of email, remote support, citrix, chat or telephone. • Responsible for the smooth functioning of our software at clients’ offices. Show less

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  ThinkPalm Technologies Pvt. Ltd.

  Nov 2014 - Sept 2022

  Associate Manager Technical Support & Deployment

  Managing Team of 10+ members, Build, organize, track multiple projects, and quickly learn new systems to adapt to rapid changes, monitor and adhere to the workload distribution needs.Responsible in submitting various KPI’s to stakeholders with various tools like Power BI, Good sheetsResponsible for end to end customer escalationWorking in agile methodologyPlanning and testing of application, installation, configuration, patches updates, documentation and production support.Working with OEM providers (Kongsberg, Hyundai, Terasaki, Wartsila,Marorka ) to integrate various systems required for the project. Solid understanding of different protocols (NMEA, Modbus, Ascii & MQTT) and providing inputs for developing parsers.Configuring Monitoring tools and IoT devices, Moxa, Industrial standard Servers, ISO customized installations setups, Implementing Firewall (Fortinet) devices on Vessels, backup and recovery and migrations.Handle resourcing requirements and responsible for recruiting, training, and overseeing a high functioning regional support team that delivers world-class support and infraWorking with AWX cloud technology, DevOps technologies, and Linux systems and experienced in implementing DevOps tools such as Jenkins, Azure, RunDeck (CI/CD), Icinga, Docker, Splunk, Chef, AWX, Resilio, Privx, Ansible, Git.Triaging Production Support incidents, Database, Data Analysis, a good understanding of Networking concepts, web services API’s, skills in xml, json, configurations, postman Experienced in Productivity tools to Work smarter such as JIRA, Fresh desk, Zen Desk, Trello, One drive, Google drive, Remote s/w, VPN, etcDevOps:Automating build process Knowledge On Various DevOps Tools for Continuous Integration, Testing, and Delivery and Technologies (CI/CD,Jenkins, Git, Sonarqube, Docker, Ansible, Chef, puppet, puppet, Icinga, Privx, ResilioAUDIT Application:Conduct audits efficiently and create reports with web-based AI Data Analytics. ERP Applications Show less

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  MariApps Marine Solutions

  Sept 2022 - now

  Plan and manage projects to successfully complete its listed goals and deliverables. Involves identifying and managing risks, careful resource management, smart budgeting, and clear communication across multiple teams and stakeholders. Handling multiple clients from various locations.

  • Senior Project Manager

    Apr 2024 - now

  • Project Manager

    Sept 2022 - May 2024