Alexandre Piza

Experience

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  Océ-Brasil

  May 1998 - Jan 2009

  Analyse and translate customer needs into a solution.Manage project preparation, execution and closure of projects.Support account managers in cycles that require assistance of a content matter expert.Synergy: extent to which results and/or project deliverables are reproducibleProper communication according to the agreed processManaging the predetermined objectives of scope, quality, time and costProvides second level technical supportCustomises and integrates the printer solution in customer's IT environmentControls system implementation, customer project meetings and customer trainingSupports non standard and partner productsCoaches Field Service Technicians and/or Field Service Specialists if help is needed Show less

  • Support Specialist

    Jan 2000 - Jan 2009

  • Field Service Technician

    May 1998 - Dec 1999
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  Océ-Brasil - A Canon Company

  Jan 2009 - Dec 2016

  Competitor analysis, benchmarkingIntroduction new products/services internally and to marketCentre of expertise of assigned products/services portfolioDevelopment of applications and qualification criteria in marketCreate/propose positioning and pricing policiesLead generationPopulation management, product and life cycle management if applicable for assigned segmentInitiate, co-ordinate, execute training on products/services specificsIdentify business opportunities amongst new and existing channel partnersGenerate appointments to visit new and existing channel partnersVisit prospects with a view to ensuring conversion to active client statusMaximize profitability within the channel, renegotiating pricing and trading conditions as requiredTaking own initiative based on information of sales supplies reporting Show less Leading people and managing resources to meet customer service contractsRealize customer satisfaction within economic limits and in line with the business objectivesOrganizes interfacing within service and with other departments e.g. sales.Service activity management (e.g. customer complaints, escalation procedures, man power planning).Identify and assists his team in creating awareness about and realizing new service business opportunitiesEncourages creativity in improving efficiencyUnderstand differing customer requirementsExplore service business opportunitiesEnsuring quality/skills of field engineers (system engineers), competence management in relation to new technologies and/or working methods. For local and remote teamsIdentifies training needs per individual: Services and Products (hardware, software and supplies)Supports his employees in difficult situationsService parts warehouse control:- Usage- Importation- Devolution of parts not used (in contract)- Level of stock according population, usage and customer satisfaction Show less

  • Product Manager

    Nov 2013 - Dec 2016

  • Field Service Manager

    Jan 2009 - Nov 2013
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  BDA Solutions | Big Data & Analytics

  Mar 2017 - Nov 2019

  Business Intelligence Specialist

  Business analysis to gather required BI system requirementsTranslate business requirements into specifications that will be used to drive dataKnowledge ETL tools to handling dataTransition developed BI systems to the Operations & Support teamProvide support as required of enterprise data and BI environments for both external and internal usersProvide technical assistance and cross training to BI usersDesign and implement technology best practices, guidelines and processes

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  Klabin

  Dec 2019 - now

  Consultor