Alena Gladkova

Experience

• 

  Walmart Pharmacy

  Jul 2012 - Jan 2016

  - Assisted in processing over 200+ prescriptions daily, ensuring accuracy and compliance with all regulations.- Collaborated with pharmacists and healthcare professionals to maintain inventory, reducing medication shortages by 15% through effective inventory management.- Delivered exceptional customer service, resolving patient inquiries and improving customer satisfaction by 10% during my tenure.- Played a key role in implementing new digital record-keeping systems, reducing paperwork errors by 25%.- Trained and mentored 5 new technicians, enhancing team productivity and performance. Show less

  • Pharmacy Technician

    Feb 2013 - Jan 2016

  • Pharmacy Cashier

    Oct 2012 - Feb 2013

  • Cashier

    Jul 2012 - Oct 2012
• 

  The Centre - Rolla's Health and Recreation Complex

  Mar 2015 - Aug 2016

  - Supervised a team of 5+ employees, achieving a 15% improvement in customer satisfaction scores through enhanced service protocols and regular team training.- Spearheaded three major initiatives that increased membership retention by 10%, including a customer feedback program, updated facility policies, and new member onboarding processes.- Coordinated front desk operations, handling 500+ member check-ins weekly, and resolving customer issues with a 98% resolution rate.- Collaborated with management to implement new digital scheduling and membership management systems, reducing administrative overhead by 20%.- Played a key role in organizing community events, contributing to a 5% increase in annual memberships. Show less

  • Customer Service Supervisor

    Apr 2015 - Aug 2016

  • Gym Receptionist

    Mar 2015 - May 2015
• 

  Phelps County Bank

  Sept 2016 - Jun 2019

  - Successfully managed the launch of RDC product on the mobile app for 2500 customers, resulting in a 34% increase in customer satisfaction.- Served as the primary point of contact for troubleshooting 2,000+ IT-related issues, guaranteeing smooth functioning of systems and applications.- Created user documentation and IT training materials, translating technical terms to a non-technical audience, leading to a 30% reduction in the number of help desk tickets.

  • Help Desk Lead

    Oct 2016 - Jun 2019

  • Financial Service Representative

    Oct 2016 - Dec 2016

  • Bank Teller

    Sept 2016 - Oct 2016
• 

  Midwest Regional Bank

  Jan 2019 - Jan 2022

  IT Coordinating Officer / (IT Project Manager)

  Served as a trusted advisor and main point of contact for the Board of Directors, C-Suite Executives, department managers, and vendors.- Product Management: Led the development of a new business mobile app (iOS and Android), generating an additional $50K in revenue.- Stakeholder Communication: Acted as the primary liaison between technical teams and non-technical stakeholders, facilitating clear and effective communication.- Leadership & Process Improvement: Managed 10+ external vendors achieving a 40% reduction in project cycle times by implementing Agile methodologies and streamlining workflows.- Lead monthly IT Steering Committee meeting with the Board of Directors and C-Suite Executives. - Initiated and executed migration of phone services to cloud-based interface, requiring renegotiations with multiple vendor contracts, saving approximately $300,000 annually Show less

• 

  Klary

  Jan 2022 - Jan 2022

  Product Manager

  Startup. The sole trusted advisor for Klary’s portfolio of clients.• Led agile development processes, prioritized product features, and managed sprints resulting in a 30% revenue increase.• Represented Klary at Start-Up Events, building brand awareness through community outreach.• Conducted competitive analysis and market research to inform product strategies and prioritize features.

• 

  Moonflowers jewelry

  Jan 2023 - now

  Founder & Product Manager

  - Designed and developed 50+ unique jewelry pieces, managing the full product lifecycle, leading to a 20% increase in repeat purchases.- Conducted market research and used customer feedback to grow the product line by 15% and boost monthly sales by 30%.- Built a loyal customer base of 500+ through Shopify, Etsy, and Instagram, achieving a 4.8-star rating.- Managed sourcing, inventory, and logistics, optimizing operations to reduce overhead by 10% and increase profitability by 25%.- Grew Instagram following to 1,500+, driving a 40% increase in web traffic and a 35% boost in Shopify and Etsy sales through SEO and targeted ads.- Designed and launched a Shopify website with optimized UX, improving conversion rates by 15%.- Created all visual content, including product photography and marketing materials, ensuring a cohesive brand across digital platforms. Show less

• 

  HUSK

  Jan 2023 - Oct 2024

  Technical Product Manager

  B2B provider of corporate health programs across six verticals. Verticals include nutrition, mental health, physical therapy, rewards, movement, and a wellness marketplace.Hired as the first Product Manager to provide product management support for software that serves over 4,500 clients and up to 70 million eligible users.- Collaborate with cross-functional teams to define product requirements, product strategies, and roadmaps, aligning technical solutions with business goals, and ensuring timely delivery.- Gather, analyze, and validate input from external and internal stakeholders. Translate into detailed user stories for product features so they are clearly understood by the design and development team, ensuring the successful delivery of features and products.- Define product features, create user stories, and prioritize the product backlog to maximize value and customer satisfaction.- Drive product launches, including documentation, marketing collateral, and training materials.- Managed agile development processes, overseeing sprints, backlog prioritization, and release planning. Show less