Jordan Reinhardt, CISA

Experience

• 

  Avaya

  Jan 2006 - Jan 2008

  Backbone Engineer / Technical Manager
• 

  Agility Communications Group

  Jan 2008 - Jan 2009

  Vice President of Engineering
• 

  Lantana Communications

  Jan 2009 - Jan 2018

  Solutions Architect

  In this role, I was offering expert technical guidance to multiple businesses and government entities within the matrix reporting structure to Director of Operations and Vice President of Sales. I was also creating a robust security architecture that successfully passed external penetration tests with no critical findings. Architected and deployed fault-tolerant system, reducing the system downtime.• Earned multiple promotions and became Solution Architect for surpassing goals and delivering exceptional performance.• Mastered design and execution of diverse architectural solutions, optimizing business functions and driving efficiency.• Devised and employed strategic roadmaps in close partnership with diverse technical and non-technical business units.• Led US Army Medical Command project to implement telephony solutions, meeting JITC compliance standards nationwide.• Supervised multiple high-value accounts and contracts, earning a reputation as a trusted advisor.• Orchestrated training sessions and informational workshops tailored to the needs of IT professionals at various career stages. Show less

• 

  RelateCare | Communicating Better Health

  Jan 2014 - Jan 2023

  In my most recent role, I was overseeing the whole of technical operations, including strategic planning, stakeholder relations, and business growth. Leveraging strong leadership skills, I foster a culture of trust and resilience among team members through collaborative efforts, transparency, and integrity. I orchestrated and executed consistent and effective IT team performance assessments, offering constructive criticisms and coaching sessions to optimize team skillsets and delivery capabilities.Following are my notable accomplishments:• Pioneered the establishment of IT operations as a new dedicated business unit, introducing processes, KPIs, infrastructure, and support tools; aligned reporting structures with C-suite executives during multiple organizational transitions.• Implemented tier-based support delivery and mentorship model to support employee career progression, inspiring loyalty and camaraderie within the team and confidence of end-users.• Slashed IT costs through carrier negotiations and use of appropriate technologies with the client base.• Reduced support operational costs with forward-looking automation tools, including Power Automate, Robotic Process Automation (RPA), and systems integration.• Played a lead role in company-wide expansion, including establishing three office locations.• Partnered with multinational teams to accomplish notable improvement in IT service delivery.• Instituted vendor management agreements to address resource constraints, ensuring 24/7 support for two distinct regions spanning numerous time zones. Show less As a seasoned technology consultant, I coordinated with clients to strategically align technology initiatives with overarching organizational goals. Using strong communication skills, I built partnerships with vendors to increase the value of technology investments. I also performed in-depth market analysis to discover potential business partners, generating new revenue streams.Check my contributions below:• Cultivated enduring client relationships with locations spanning Ireland and the USA, delivering innovative solutions to tackle prevailing and future healthcare challenges.• Executed evaluations of medical centers throughout the United States, assessing systems and processes in patient access, telehealth, nurse triage, and patient experience centers.• Steered and empowered various teams involved with technical, operational, and professional service delivery. Aligned objectives of the company and its clients.• Handled executive-level escalation management for time-sensitive and ongoing issues, ensuring prompt resolution and client satisfaction.• Envisioned and implemented IT strategies to leverage technological advancements in an effective and meaningful way. Show less While working as an Executive Consultant, I orchestrated the development and execution of technology strategies, as well as offering technical consultancy for various organizations. Along with refining the technology procedures and sequences by locating slowdowns and instituting optimized solutions, Ipresented technical proposals to clients and stakeholders, conveying project progress, results, and proposals.Check my contributions below:• Executed current state assessments and employed recommended strategies resulting in enhanced patient access experiences led by benchmarked KPIs defined by HIMSS and CHAM standards for Medical Business Organizations.• Positively represented executive management in multiple consultation projects.• Planned and arranged training sessions and offered strategic guidance to junior staff of consultants and project managers. Show less

  • Director of Information Services

    Jan 2019 - Jan 2023

  • Senior Technology Consultant and IT Telecommunications Manager

    Jan 2018 - Jan 2019

  • Executive Consultant

    Jan 2014 - Jan 2018
• 

  Four Directions Consulting LLC

  Nov 2023 - now

  Founder

  Four Directions Consulting LLC is a Native American owned small business. Our team of experts shares nearly 50-years of expertise in business and technology solution design and innovation.