Michael Kanu

Experience

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  JOPAN Pharmaceuticals

  Mar 2014 - Feb 2015

  Trainee

  JOPAN Pharmaceuticals is a pharmaceutical company that manufactures and sells a range of over-the-counter, prescriptive pharmaceutical products and nutraceuticals (health) products.PERFORMANCE HIGHLIGHTS:- Collected and prepared over 500 samples from raw materials, intermediate products, and finished goods for laboratory analysis, with a 99.5% accuracy rate in sample preparation and labeling. - Presented, interpreted, and documented laboratory results with 100% accuracy, utilizing computer-based systems and maintaining accurate hardcopy records, resulting in zero errors or discrepancies in reporting.- Conducted microbiological monitoring of the production environment and water systems, achieving a 95% compliance rate with quality and safety standards, and identifying and addressing 25% reduction in microbial contamination through implementation of corrective actions. Show less

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  Access Bank Plc

  Aug 2019 - Apr 2020

  Direct Sales Executive

  Access Bank is a multinational commercial bank, owned by Access Bank Group. PERFORMANCE HIGHLIGHTS:- Acquired 250+ new customers within 7 months, resulting in a 30% increase in liability balances and driving business growth.- Achieved 99.9% accuracy rate in data entry for account opening using ProcessMaker workflow software, ensuring data integrity and compliance with regulatory requirements.- Maintained a 100% filing accuracy rate for hard copy documents, ensuring seamless customer onboarding and record-keeping. - Fostered exceptional customer relationships through consistent, high-quality service, driving loyalty and retention. Show less

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  OmniBiz Africa

  May 2021 - Nov 2023

  Customer Support Specialist

  Omnibiz Africa is a B2B (Business-to-Business) e-commerce platform that aggregates end- to -end retail operations to help manufacturers, distributors, logistics partners, and retailers achieve their business goals through a seamless supply chain framework.PERFORMANCE HIGHLIGHTS:- Achieved 99.5% order accuracy through proactive confirmation calls, ensuring seamless order fulfillment for over 5000 customers.- Resolved 90% of customer issues on the first call, resulting in a 25% increase in customer satisfaction ratings.- Analyzed customer feedback and implemented process improvements, reducing complaints by 30%.- Utilized CRM tools to manage client interactions, maintaining accurate records and ensuring seamless communication.- Collaborated with cross-functional teams to resolve issues efficiently, driving customer satisfaction and retention rates up by over 90%.- Partnered with the management team to develop strategies that boosted customer satisfaction and loyalty, resulting in 35% increase in customer referrals. Show less