Matthew Grosso

Experience

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  Spectrum Control, Inc

  May 2007 - Jun 2007

  Network Technician/Analyst

  User administration in a Microsoft Server 2000/NT 4.0 environment. LAN/WAN technologies with Dell desktop, laptop and server equipment. Installation and troubleshooting of common network and hardware problems. Troubleshooting requests were assigned through the company's service console. Remote administration was used to resolve trouble request issues.

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  Qualxserv

  Sept 2007 - Nov 2007

  Field Service Technician

  Dell and HP Certified Field Technician. Replace motherboards, add RAM, replace hard drives, etc.

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  Quality Engineering Solutions, Inc

  Nov 2007 - Oct 2011

  Information Technology Analyst/Specialist

  Responsibilities are to maintain the Company network system, Microsoft Server 2003, computers, laptops and Avaya Partner Phone/Messaging System. This includes installing, configuring, diagnosing, repairing, maintaining, supporting and optimizing all network and computer hardware, software and communication links while ensuring minimal network downtime. Ensure the availability of client/server applications, configure all new implementations and update processes and procedures for ongoing management of the server environment as well as client computers. Oversee the physical security, integrity, and safety of the data center/server farm. Diagnose, analyze, resolve and document hardware and software network problems in a timely and accurate fashion and provide end user training and support, as needed. Check server and firewall logs, scrutinize network traffic, establish and update virus scans and troubleshoot issues, as needed. Perform administration of the Company's Web site. Maintain and train staff how to operate the engineering high-Resolutions line scan camera and stitching (manipulation) software. Show less

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  CompuCom

  May 2012 - Aug 2015

  L2 Deskside Support Analyst

  Contracted Employee for GE Transportation Division. Providing technical support for hardware and software applications for General Electric Transportation users. Hardware troubleshooting, provisioning and repair are also one of the services supplied. All services are provided to each user from each technician in a one on one environment through a ticketing system. Also provide desk-side one on one troubleshooting and support.

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  ECCM

  Jun 2015 - Mar 2020

  Administration Systems Analyst

  Problem resolution services for computer end users through the ZoHo Helpdesk System. Network administration of Microsoft Windows/Exchange 2008/2010/2012 Servers and client networks, local and remote deployments. VMWare Design and Management. Certified hardware/software diagnostics and replacement for laptops, desktops and servers. Technology Infrastructure Design and Maintenance. WiFi and Security Camera Network Design. NEC, Mitel and Avaya Analog/Digital/IP Phone Systems.

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  Scott Enterprises, Erie PA.

  Sept 2015 - Mar 2016

  Network Administrator

  Network Administration, network security, troubleshooting, break/fix and design of all the Scott Enterprise properties in Pennsylvania and New York. This includes telephone systems,guest WiFi, security cameras, sound systems, end user 24/7 support and point-of-sale terminals.Scott Enterprise Properties:-HOTELS-Econo Lodge, Comfort Inn, Days Inn, Holiday Inn Express, Courtyard by Marriott, Residence Inn, Hilton Garden Inn, Staybridge Suites (NY), Springhill Suites (NY)-RESORTS-Splash Lagoon & Peek'n Peak Resort (NY)-RESTAURANTS-Applebee's (Erie & Warren), iHop, Hooch & Blotto's, Famous Dave's, Qdoba, Dunkin' Donuts, Safari Grille Show less

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  At Home

  May 2020 - now

  Lay-off due to Pandemic