Zhasharee Rogers

Experience

• 

  The Olde Pink House

  Jan 2017 - now

  Hostess
• 

  Fairview Park Hospital

  May 2018 - Jul 2018

  Clinical Informatics Intern Student

  • Acquired proficiency utilizing Meditech and E-prescribe to analyze patient records and ensuring that transmitted prescriptions were received by pharmacists• Accommodated supervisor in training hospitalists for Mmodal that offers speech recognitions technology and accurate medical transcription services• Aided supervisor in training Cath Lab nurses for switching to a new module to satisfy rules set by EBCD • Accommodated supervisor in preparation for Leapfrog Hospital Survey by confirming that the system maintained patient safety and improving health care efficiency and effectiveness• Conducted report runs for physicians with unsigned orders Show less

• 

  GEICO

  Nov 2020 - now

  Supervisor

  Supervise a team of agents by:• Ensuring each associate exceeds the daily call goal of 25, maintain excellent quality, and keep an excellent hold time by executing, 100%, as trained and utilizing resources.• Update timesheets, according, and utilize reports to calculate each associate’s hours worked properly• Live audit, score phone calls, and provide side-by-side coaching as often as needed to understand biggest room for opportunity and create coaching plans to cater to each associate• Drive my team’s overall rating from 3.86 in July to 4.73 in August by auditing and coaching on the biggest opportunity for growth. • Documenting coaching sessions and notes to ensure proper communication between agents, supervisors, and managers Show less

• 

  Capital City Bank Group, Inc.

  Jul 2023 - now

  Enhance the client experience through care and passion at every touch, including client outreach. Provide leadership to drive a culture that focuses on associate engagement and retention to ultimately achieve an exceptional client experience that will drive the achievement of goals and objectives increasing revenueInterview, hire, and manage all approved positions with administrative support from Human Resources as needed, including scheduling, coaching, timecards, overtime, budget, training, performance reviews and all other associate relation issues.Develop teamwork, share knowledge, instill trust, and set clear and concise expectations for consistency across the Bank.xhibit a high level of professionalism coupled with a strong work ethic. Deliver a strong leadership style that effectively balances coaching and mentoring with expectation-setting and measurement. Show less

  • Branch Manager

    Jul 2023 - now

  • Customer Experience Manager

    Jul 2023 - now