Experience

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  Chimento u.s.a.

  Jun 2015 - Aug 2015

  Intern

  Supporting the supervisor in the activities related to the international shipment of fine jewels, i.e. issue, receive and ship orders in compliance with North and South America regulations. Preparing company presentations and marketing material for meetings. Attending training seminars for the setup of new clients requiring specific procedures (department stores and online retailers) Managing the customer relationship (processing repairs and supporting the supervisor during training seminars with new customers) Show less

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  Vorwerk group

  Sept 2016 - Mar 2018

  NPS: Presentation of the full scope project to the salesforce, weekly launch, monitoring, support for the salesforce. Definition of the reporting system for marketing and sales directors.Running existing campaigns: Welcome letter (revision, weekly launch, monitoring and reporting), e-shop (agency and supplier coordination)New campaigns proposal (analysis and segmentation, setup, tool preparation)Special projects: Provide support to the project manager in the development of special projects Show less First rotation: Bimby Italia (Milano) - CRM: Preparatory work for the implementation of the NPS tool. Customer experience mapping - Digital marketing: Content creation and upload through CMS. Eshop promotional plan definition and implementation. Social media monitoring. Local adaptation of international campaigns. - Other: Support in two product launch eventsSecond rotation: Folletto Spain (Madrid) - CRM: Planning, execution and redemption analysis of loyalty campaigns. Data analysis for database improvement - Digital marketing: Support for the launch of an international campaign. SEO optimization. Redefinition of the online purchasing process and agency briefing - Other: Customer analysis and sales reportingThird rotation: Folletto UK (Ascot) - Internal communication: meeting preparation, social media guide for advisors - Digital marketing: Web pages management and structuring. Agency briefing - External communication: Launch of the App in the English market - CRM: Data flow mapping for GDPR compliance assessment - Other: Sales reporting, competitor analysis, fair preparation Show less

  • CRM Analyst

    Aug 2017 - Mar 2018

  • International Trainee Program

    Sept 2016 - Jul 2017
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  Calzedonia group

  Mar 2018 - Aug 2021

  Optimize sales by succesfully manage a group of storesAnalyse performance and deliver plans to achieve financial goalsManage and develop store staff to deliver the sales target whilst building passion for the brand & ensuring outstanding customer serviceStock and warehouse managementRegularly control operations, service quality, organization of layout and windows displayDetermine the cause for stores specific problems and find solutionsBuild a bridge between the Headquarter and stores Show less

  • Area Manager

    Jun 2020 - Aug 2021

  • District Manager

    Nov 2019 - Jun 2020

  • District Manager

    Mar 2018 - Oct 2019
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  Venchi

  Sept 2021 - now

  • Retail Operations Manager

    Jan 2023 - now

  • Retail Area Manager

    Jul 2022 - Dec 2022

  • Retail Cluster Manager

    Sept 2021 - Jun 2022