Experience

• 

  Unisys global services india

  Mar 2007 - Aug 2007

  Ssr2

  • Provided remote technical support for network system to Starwood & Comcast group of hotels in United States of America.• Delivered value added customer services & customer satisfaction by achieving delivery & service quality norms.• Interacted with the customers to understand their needs/ requirements while assisted them for the required services and maintained customer relationships to build the future perceptiveness.

• 

  Northern trust corporation

  Apr 2009 - May 2013

  ● Handling all the Highly sensitive clients of Northern trust and resolving their inquiries within the Turn Around Time. Daily interaction with partners from London office & monitoring all day to day activities of different regions within the department. ● Daily interaction with the Investment Managers & handling all their Inquiries for the APAC & EMEA region.● Analyzing the issues highlighted by the clients & interacting with partners across the globe to fix the identified problem. ● Liaising with Client relationship managers from different Sub custodians spread across the APAC & EMEA region & analyzing the discrepancies & resolving within the SLA.● Designing & drafting management information system (MIS) for helping management in decision making.● Generating financial reports specific to the department & delivering the same to facilitate the decision making & strategy planning.● Involved in importing, cleaning, transforming, validating and modeling data with the purpose of understanding and making conclusions from the data for decision making purposes. Show less • Spearheading efforts in maintaining total customer satisfaction through delivery of quality service that is error free, submitted in a timely manner and communicated effectively.• Interacting with clients for investigating the issues proposed by clients. • Designing & drafting management information system (MIS) for Income Support department.• Generating financial reports specific to income support & delivering the same to facilitate the decision making & strategy planning.• Involved in importing, cleaning, transforming, validating and modelling data with the purpose of understanding and making conclusions from the data for decision making purposes.• Ensuring that client expectations are met and issues are identified and addressed in right manner.• Resolving all queries escalated from client and resolving them within the Turn Around Time. Show less

  • Senior Analyst

    Sept 2012 - May 2013

  • analyst

    Apr 2009 - Sept 2012
• 

  Idg media

  Jun 2013 - Jun 2017

  ● Co-ordinate with various clients for project execution● Managing the management trainees & guiding them in project execution & closure. ● Managing all the essential components for various events. ● Co-ordinate with the design team to produce collateral's for IDG and Client events.● Handling the invitee list for various events & ensuring the right audience presence for every IDG event. ● Designed & rolled-out marketing programs & properties● Created collaterals and maintained client interests● Actively involved in producing and assembling:o Memorabilia for IDGs long-term consumers: Mementos, ● Co-ordinate with vendors for production of memorabilia during flagship events.● Handling celebrities & onstage models during the events & scheduling & coordinating their onstage performance ● Major projects involved:● Dell Storage Forum 2013● CIO-100 2013, 2014, 2015 & 2016● Data Centre inauguration at Schneider Electric Data Centre● EMC Forum 2013, 2014, 2015● CIO Year ahead 2014, 2015, 2016 & 2017● CIO Summit 2014, 2015, 2016 & 2017● Netapp Innovation Day 2015 & 2016● Computer World IT Roadmap 2015 & 2016● ChannelWorld Premier100 2014 & 2015● Future Ready IT – Your opportunity to Meet Abhinav Bindra● End to end project management of various Roundtable discussions at various locations across india. Show less

  • Assistant Manager Operations

    Apr 2016 - Jun 2017

  • Senior Marketing Associate

    Apr 2014 - Mar 2016

  • Marketing Associate

    Jun 2013 - Mar 2014
• 

  Gmr airports holding limited

  Aug 2017 - Sept 2019

  Associate marketing manager

  In this role, I am directly responsible for generating the revenue for GMR aviation academy.Involves interacting with Universities across India and other global bodies like ICAO, ACI etc.Plan, Design and Manage events & workshops across the year.End to end lead generation campaign management.Search Engine MarketingSocial media marketingChannel partner management

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  Bridgenow academy

  Sept 2019 - Feb 2022

  Assistant manager
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  Umlaut company

  Sept 2019 - Feb 2022

  Assistant manager
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  Nangia andersen india pvt. ltd.

  Feb 2022 - now

  Manager