Experience

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  Phoneytunes pvt ltd

  Jun 2006 - Nov 2006

  Trainee

  Role:- Worked on the Proxy and Syslog and LTSP Server. Provide Desktop support to users on linux.Done SIX Months Industrial Training; Worked for LFY magazine. Used to created S/W CD's for the magazine.

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  Phoneytunes.com

  Jun 2006 - Nov 2006

  System trainee

  Assistant linux admin.

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  Accenture services pvt ltd

  Jan 2007 - Jun 2009

  Se

  Client:- ATT ) DEVELOPMENT ROLEProject: - Tech Access and GCAS transition (C++)Technology: - C++, System admin work.Role: - Provided support for migrating thick client application Tech access to be replaced by web based Gcas. Developed an Interface agreement for the same. Project: - ATT PICS ACCUM (C++)Technology:- C++, MainframesRole:- Developed statement of work which includes Estimation and updating of Design documents for the defect fix. Done Analysis of Problem, Code fixing, Testing and implementing changes in ProductionProject: - ATT CTDIP Server Side Migration (Shell Scripts)Technology:- Shell Scripting, System admin work.Role:- Developed Statement of work for the server migration and up gradation of Oracle and connect direct. Code changes to incorporate environment settings. Set up apache, ftp and connect direct server on the new boxes.Project: - ATT TAMSP (C++, Oracle)Client: - ATTDuration: - CompletedTechnology: - C++, System admin work, oracle 9iDescription: - The purpose of this project was to solve a defect in the application that the application process was not able to add some entries to the database. Role: - Done analysis of problem, code fix (database) and changes into the production system.SUPPORT ROLESupported multiple applications (EUM, SARTOOL, SISR, CNUM, CTDIP, SCDW.PICS)Technologies: - Shell Scripting, PL/SQL,Weblogic8.1,Vitria3.0,Connectdirect3.5,Harvest; Description: - To provide customer support and perform maintenance tasks.Responsibilities:-Providing Estimation for enhancements.Serving user request and problem tickets.Creation and updating Interface Agreements.Supporting up gradations of third party tools.Creating and updating Alarm Documents.Completed the Root Cause Analysis for the Various Bugs and Initiatives.Performing Production Releases.Running and monitoring batch jobs.Incident Management ( Driving an Incident / Outage and follow-up RCA) Show less

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  Accenture

  Jan 2007 - Jun 2009

  Se
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  Dell

  Jun 2009 - Jun 2010

  Working with DELL PEROT SYSTEMS as SSE in a Production control Analyst role; Technologies:- Unix admin, shell scripting, C++ defect fix, Control M administration, MKS Source Integrity.Role: - Providing Production support with expertise on various scheduling packages like Control M and Autosys on platforms like UNIX, windows including jobs setup, complex scheduling and troubleshooting. Expert in version control and production promotion tool MKS Integrity, where we extend product support, roll out of packages and codes into production environment.Control M Expertise:- Monitoring and Scheduling of batch jobs using Control-M.Calendar creation and calendar maintenance Installation of Control-M Agents on Windows and Unix BoxesUser administration on Control M (User creation and giving permissions)Providing production support to the Control M environment which includes bouncing of the control M database and server.Helping and maintaining automation rules for Incident generation in the event of an abendsScripting of Control M jobs requested by the client mostly for file transfer using windows bat and Unix shell scripting. MKS Source Integrity:- Handling MKS user requests which involves project creation, project deletion, importing and exporting files into MKS.Code deployment in windows and Unix EnvironmentCode version control including version deletion and updates.User administration (Creation of users and deletion of users).Managing permission levels for users based on request and maintaining their access level controls. Responsible for production support of MKS.Working on users problems related to MKS Responsible for issues which require server bouncing.Created a html parser in c++ for handshaking for one application.AutosysProcessing JIl files.Checking server status. Show less

  • SSE

    Jun 2009 - Jun 2010

  • Prod support and c++ speacialist.

    Jun 2009 - Jun 2010
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  Tech mahindra

  Jun 2010 - Jul 2013

  Team lead

  Leading a team of 8 persons in a Production support Environment

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  Ncr corporation

  Aug 2013 - May 2016

  Technical sme
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  Amazon

  May 2016 - now

  • Sr. Technical program manager

    Apr 2022 - now

  • SME

    May 2016 - now