Talk to sales Try for Free
Yana Valeva

Yana Valeva

Operation Manager - Middle East

Followers of Yana Valeva735 followers
location of Yana ValevaVarna, Varna, Bulgaria

Connect with Yana Valeva to Send Message

Connect

Connect with Yana Valeva to Send Message

Connect

  • Timeline

  • About me

    Helping Internal Partners achieve their Goals with specialized HR and Customer Service strategies.

  • Education

    • Varna Free University "Chernorizets Hrabar"

      1994 - 1999
      Bachelor's degree Management and Economics 4.47

    • University of Melbourne

      2008 - 2011
      Bachelor of Business Administration (B.B.A.) 4.5

    • University of Nottingham

      2011 - 2013
      Master of Science (MS) Tourism and Travel Services Management 4.5

  • Experience

    • Pizzeria Uno Chicago Bar Grill

      Feb 1999 - Dec 2007
      Operation Manager - Middle East

    • Landmark Group

      Jan 2008 - Aug 2008
      Brand Manager

    • The Executive Council, Government of Dubai

      Aug 2008 - May 2021
      Hospitality Manager

      developing efficient SOPs, SLAs, KPIs in Administration and Customer service operations; Facility Maintenance, Hospitality Service Standards; Guest Relation, Event Management, VIP Protocol, ,

    • KBC Global Services

      Jul 2021 - now

      • Head of HRBP Operations and Policies

        May 2023 - now

      • HRBPs, Operations and Policies Lead BG

        Jan 2022 - now

      • HRBP

        Jul 2021 - Jan 2022

  • Licenses & Certifications