Deep Enrich
Yana valeva
735 followersTimeline
About me
Helping Internal Partners achieve their Goals with specialized HR and Customer Service strategies.
Education
Varna free university "chernorizets hrabar"
1994 - 1999Bachelor's degree management and economics 4.47
University of melbourne
2008 - 2011Bachelor of business administration (b.b.a.) 4.5
University of nottingham
2011 - 2013Master of science (ms) tourism and travel services management 4.5
Experience
Pizzeria uno chicago bar grill
Feb 1999 - Dec 2007Operation manager - middle east
Landmark group
Jan 2008 - Aug 2008Brand manager
The executive council, government of dubai
Aug 2008 - May 2021Hospitality managerdeveloping efficient SOPs, SLAs, KPIs in Administration and Customer service operations; Facility Maintenance, Hospitality Service Standards; Guest Relation, Event Management, VIP Protocol, ,
Kbc global services
Jul 2021 - nowHead of HRBP Operations and Policies
May 2023 - nowHRBPs, Operations and Policies Lead BG
Jan 2022 - nowHRBP
Jul 2021 - Jan 2022
Licenses & Certifications
- View certificate
Critical thinking for better judgment and decision-making
LinkedinMay 2020
- View certificate
Excel: pivottables in depth
LinkedinApr 2020 - View certificate
Leading your team through change
LinkedinApr 2020 - View certificate
Customer service leadership
LinkedinMar 2020 - View certificate
Learning excel: data-analysis
LinkedinMar 2020 - View certificate
Strategic agility
LinkedinMar 2020 - View certificate
Working with difficult people
LinkedinMar 2020 - View certificate
Managing organizational change for managers
LinkedinMar 2020 - View certificate
Leading with emotional intelligence
LinkedinMar 2020 - View certificate
Cert prep: project management professional (pmp)®
LinkedinApr 2020
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