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Timeline
About me
Customer Retention & Growth Programs Manager
Education

Indira institute of management/pune university
2011 - 2013Master of business administration (mba) marketingNIS SPARTA: "I-Wise" course in product sales from National Institute of Sales, singaporeDel Carnagie: Course completion in service sales " Excellence in Service marketing" from Del Carnaigae Institute, USAStratecent Consulting: Completion of 1 year course in career and leadership development.

Mumbai university
2005 - 2010B.e (mechanical engineering)
Experience

Bekaert
May 2012 - Jul 2012Management trainee
Tech mahindra
Apr 2013 - Jun 2015Sales support analyst (bid mgmt. & shadow account mgmt.)• Delivery of compliant, professionally produced RFI/RFP response & Program manage qualified opportunities• Mobilize and manage resources for the bid along with Coordination and review / editing of proposal input from a variety of stakeholders, typically involving contributions from sales, marketing, finance, commercial, legal and delivery− Financial modelling− Articulation of differentiators− Ensure quality of bid deliverables− Facilitate win/loss review− Bid Defense preparation and presentation− Customer visit management− Participation in due-diligence process & Contractual negotiations• Account planning/pipelining & implementation of customer engagement strategy through various events, sales meets, customer visits etx.Certification Achieved:1. Six sigma (yellow belt)2. Level 2: BSS.3. Level 1: OSS.4. Level 2: Project Management.5. Digital enterprise solutions Show less

Accenture
Jun 2015 - Jan 2016Proposal development analystBuild an understanding of the client's business and key issues to assist in developing a customized, contextualized RFP/RFI response along with overseeing the sourcing, collating and analyzing of information to produce high quality deliverables.Support Bid managers through the bid cycle by mobilizing and managing resources for the bid along with coordination and review / editing of proposal input from a variety of stakeholders.Identify and suggest process improvements along with supporting internal initiatives to further enhance service capability and offering.Managing ongoing connect with the on-shore team for all aspects of pursuit planning and support provided. Show less

Tata communications
May 2016 - Feb 2019Asst. manager (bid management)1. Support various RFx for India & APAC region, across all product and service offerings of TATA communications by analysing RFx’s, through identifying functional and non-functional requirements, aligning right core working team, preparing business cases and producing offering document compliant to the RFx requirement.2. Responsible for understanding response requirement w.r.t. compliance, complexity, structure to deliver professional produced response document in compliance with company branding guidelines. 3. Risk tracking and management throughout the bid process, which includes opportunity qualifications, reviews management, gate decisions, and proposal production management.4. Responsible for creation of content plans, Executive summaries and undertaking response creation and development activities through use of win-themes and storyboarding tools and templates.5. Ensure timely creation and delivery of compelling techno-commercial proposals through use of various tools such as bid plans, Management reviews, content plans, Knowledge libraries etc. 6. Support content harvesting through use of best practices in knowledge management and with help of content management team. 7. Ownership of the end-to-end bid process. Responsible for introduction and implementation of all necessary bid procedures, governance, and process for all bids in APAC and India Region.8. Manage and motivate virtual bid teams and inputs from a variety of stakeholders, typically involving contributions from sales, solutions, marketing, product teams, and finance, commercial, legal and delivery. Show less

Veritas technologies llc
Feb 2019 - Jul 2021Primary responsibility is to provide business/sales operations support to account managers / sales reps aligned to strategic accounts in Americas region. Providing support to 13 account managers, 3 District managers and catering to approx. 40+ strategic accounts in West AMS region. Responsible for quote creation (tool used: CPQ) of all new-business opportunities aligned with assigned account managers. Also responsible for ensuring the quotes undergo proper approval hierarchy and are aligned to business case and are with-in allowable discounts level.In-case of non-standard quotes, ensuring proper term exceptions (Deployment exception, Instalment billing, special price contracts etc.) are raised (tool used: Apptus) and to facilitate and enable discussions with deal desk, product management and legal teams to understand maximum allowable discount levels and business case and ensuring all components of quotes are in-place. Creation of new-business sales opportunities and maintaining opportunity hygiene throughout sales cycle. Typical task includes ensuring correct contract value is reflected on the opportunity, updating sales stage, correct products are reflected on opportunity (required for inventory management and calculation of LOB revenues) ensuring correct information is updated in all opportunity fields etc. Participate in weekly forecasting calls with account managers (calls driven by district managers and regional VP) to discuss active/upcoming opportunities, Win-loss analysis of closed opportunities, discuss business case and seek approvals on pending quotes etc. Reconciliation of revenue/opportunities at end of each quarter for assigned account managers. Typical task includes ensuring correct revenue values are updated so correct commission (for sales reps) data is shared with finance team, various PO numbers and order numbers have been updated. Show less
Principal Sales operations Specialist (Team Lead)
Mar 2021 - Jul 2021Sr. Specialist Business Operations
Feb 2019 - Mar 2021

Palo alto networks
Jul 2021 - nowCreate & Manage customer centric programs to retain and grow PANW footprint within customer environment Supporting Focus & Strategic Accounts in JAPAC by building and negotiating custom enterprise agreements for customers, with a goal to help customer protect their business and maximize their value on PANW products, reduce operational complexity and support easier PANW technology/ product adoption and also increase customer retention.
Manager - Customer Rentention & Growth Programs
Jan 2023 - nowSr. Business Analyst - Customer Growth & Retention Programs
Jul 2021 - Jan 2023
Licenses & Certifications

'excellence in service marketing"
Dale carnegie trainingJun 2012
Apmp foundation
ApmpJan 2017
'i-wise'
Nis spartaJun 2012
Honors & Awards
- Awarded to Aniruddha Jagtap (CF APMP)WOW- Excel as a team through collaboration and inclusion Account Manager Apr 2020 AJ, thank you for all your hard work and help with quote creation and sales cloud assistance. You have been a tremendous help, always responsive and willing to do what is needed to get the work done. Excellent work!
- Awarded to Aniruddha Jagtap (CF APMP)WOW- Excel as a team through collaboration and inclusion Account Manager Mar 2020 AJ, thank you for working so hard this year. You are always timely and attentive when needed and wonderful to work with. I happy to have you a part of our team.
- Awarded to Aniruddha Jagtap (CF APMP)WOW - Inspire trust with integrity and accountability Deal Desk Manager Feb 2020 AJ is a solid team player who is accountable and thorough. He is able to manage many details cross functionally, important to quoting, contracting and booking a deal requested by many people under time pressure. He does so with kindness and professionalism.
- Awarded to Aniruddha Jagtap (CF APMP)WOW - Excel as a team through collaboration and inclusion Account Manager Jan 2020 Hi AJ, On behalf of the rest of the Team, I wanted to express our appreciation for all of the work you do in delivery of the DXC Utility...you really have done a Great Job! Happy New Year and let's keep this train rolling in 2020! Thanks again for all you do!
- Awarded to Aniruddha Jagtap (CF APMP)WOW - Excel as a team through collaboration and inclusion Account Manager Jan 2020 AJ, I want to recognize and thank you for your support helping the local Veritas team cover Walmart. You have been instrumental in getting quotes turned around and helping drive the internal approval process at Veritas. Keep up the good work we are going to need you moving forward.
- Awarded to Aniruddha Jagtap (CF APMP)WOW- Excel as a team through collaboration and inclusion Operations Specialist Jan 2020 I would like to take a pause form work to appreciate your efforts for organizing a quick session about sales team functioning. You've showcased processes very well which would definitely benefit us while collaborating with team ahead. Thanks Much..!!
- Awarded to Aniruddha Jagtap (CF APMP)WOW- Create unique value for our customers everyday Account Manager Oct 2019 Taking ownership when there is no clear resourceI want to recognize AJ for his willingness to take ownership of an RFI response. AJ volunteered to help with the RFI response and was extremely effective at collecting the details needed to make Veritas response effective. AJ not only took the initiative, he also has the knowledge of our organizations to find the people with the details. Thanks AJ for the quality work.
- Awarded to Aniruddha Jagtap (CF APMP)WOW - Inspire trust with integrity and accountability Account Manager Sep 2019 Great team player!AJ, on behalf of the Global Account team for VZ, Nielsen and PwC, we want to thank you for your continued above and beyond effort. Your positive attitude, attention to detail, communication and accuracy is vital for our success while managing these challenging accounts. You've stepped into this role and have done a fantastic job. Keep up the great work!
- Awarded to Aniruddha Jagtap (CF APMP)Applause - Daring Commercial Manager (Regional Head - APAC) Aug 2017 Awarded for outstanding and consistent support of large complex bid for strategic account (top 30 global account) for Tata communications.
- Awarded to Aniruddha Jagtap (CF APMP)Superstar of the Month BU head Nov 2015 Based on maximum points scored on customer statisfaction ratings and proposal management services provided
- Awarded to Aniruddha Jagtap (CF APMP)Superstar of the Month BU head Oct 2015 Based on maximum points scored on customer statisfaction ratings and proposal management services provided
- Awarded to Aniruddha Jagtap (CF APMP)Pat on the Back IBU head Dec 2014 Awarded higest award in bid and opportunity management for strategic telco account vodafone
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