Experience

• 

  Yash computers company

  Dec 2013 - Dec 2014

  Software developer

  Worked as an intern and learned by gaining practical experience.

• 

  Patel air freight

  Feb 2018 - Feb 2019

  Associate

  Responsible for documenting client work. This involves creating reports, maintaining records, and keeping track of task progress.Interaction with client's customers, addressing their needs, and providing excellent customer service.

• 

  Paytm payments bank

  Feb 2019 - Mar 2020

  Associate

  Provided backend support for the resolution of customer problems, issues, requests and queries.Liaise with other support teams as required to resolve issues in a timely manner. Ensuring proper documentation, notification, escalation, tracking and follow-up of all queries.

• 

  Accenture

  Mar 2020 - now

  Handled a team of 20 as backup lead with Work Allocation, KPI’s and Client Communication.Proficient at allocating and managing resources to ensure project success.Experienced in identifying and implementing process improvements to enhance project delivery.Skilled in resolving conflicts and fostering a collaborative work environment.Adept at building high-performing teams by training, and mentoring team members.Capable of delegating tasks effectively and ensuring accountability. Show less

  • Trust & Safety Senior Analyst

    Sept 2024 - now

  • Data Management Analyst

    Dec 2021 - Sept 2024

  • Support Analyst

    Mar 2020 - Nov 2021