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Yasir L.

Yasir l.

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location of Yasir L.Juba, Central Equatoria, South Sudan
Phone number of Yasir L.View Mobile No.
Followers of Yasir L.841 followers

  • Timeline

  • About me

    Front-end developer | IT Support Specialist | Graphic Design

  • Education

    • Comboni college of science and technology

      2021 - 2023
      Diploma information technology ( accounting )

      Activities and Societies: Batch leader and coordinator basketball team Students Association

    • Comboni secondary school

      2016 - 2020

  • Experience

    • Self employed

      Dec 2017 - Jun 2020
      Student volunteer

      I volunteered to teach underprivileged children the basics of English language and computer in Sudan. It was a great experience and honour for me as someone who had better access to resources than them. Looking forward to do it again somewhere sometime.

    • Freelance (self employed)

      Jan 2019 - Jan 2024
      Commission sales associate

    • Freelance

      Aug 2022 - now
      Frontend web developer

      Create professional and responsive websites, including domain and hosting.

    • Sakayit travel & tourism agency

      Sept 2022 - Jan 2024
      Reservations ticketing agent

      I reserved & issued plane tickets to customers. I helped with the day to day operations in the agency.

    • Nilotechnologies ( nilotech )

      Aug 2023 - Jan 2024
      Technical support assistant

      Responsibilities:Provide technical support and troubleshooting assistance to internal and external clients via phone, email, and chat.Analyze user issues, diagnose problems, and implement effective solutions.Maintain accurate records of all support interactions and escalations.Collaborate with development teams to identify and resolve bugs and product issues.Stay updated on the latest software versions and industry trends.Contribute to the creation and maintenance of internal knowledge bases and support documentation.Assist with onboarding new clients and providing product training.Proactively identify opportunities to improve the customer service experience.Maintain a positive and professional attitude while interacting with clients.Skills Highlighted:Strong communication and interpersonal skills.Excellent problem-solving and analytical skills.Ability to learn quickly and adapt to new technologies.Proficiency in various software applications and operating systems.Customer-centric approach with a focus on exceeding expectations.Teamwork and collaboration skills.Eagerness to learn and grow within the software industry. Show less

    • Alela technologies ltd

      Feb 2024 - now
      Technical support engineer

  • Licenses & Certifications