Experience

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  Reliance communications

  Mar 2014 - Apr 2014

  Business intern

  Working capital management study.

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  Deutsche bank

  Feb 2015 - Mar 2015

  Business intern

  Organisation study of the Bank.

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  Vebbler technologies

  May 2015 - Jul 2015

  Social media marketing intern

  Virtual internship on social media marketing.

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  Sbi mutual fund

  Aug 2015 - Sept 2015

  Importance of sip in investors portfolio - intern

  Two Months Internship • Brief understanding of importance of SIP in investor’s portfolio.• Overall understanding of SIP process by working under operations department.• Analysis of varied funds.

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  Icici bank

  Jun 2016 - Dec 2016

  Deputy manager

  • Dealing with a set of Managed customers• Introducing them to new investment opportunities in new beneficial products and services of the bank.• Dealing in transactions such as NEFT, RTGS, FD, RD and Foreign Exchange .• Over all advising customers with regard to investments opportunities.• Over all dealing with all kinds of queries of account customers – Current account, Savings account, NRI account.• Managing customers account transactions and details.

• 

  Anz

  Dec 2016 - now

  • Interacting and communicating with customers, solicitors and brokers to address customer inquiries and concerns via Email.• Complete ownership and case manage on the query/escalation to provide faster resolution.• Collaboration with different teams to achieve customers expectations.• Identify issues, analyze information and provided solutions to problems.• Work accordingly as per the compliance terms to avoid any risk and threat.• Suggest opportunities for continuous improvement of the processes and innovations in designated areas and share best practices.• Engaging in problem-solving activities to support teamwork. Show less • Verify, analyze and assess end to end home loan documents before releasing or mortgaging a property to avoid exposure to bank.• Review Loan agreement and ensure all pertinent account documentation is complete and all collateral has been accurate and properly secure.• Contact lawyer or solicitor to ensure all security document in place.• Document all the instructions and communications accurately via system tools for further references and teams to work on.• Understanding the KYC framework and process of the client, to create models in RTD and generate test cases for the application.• Obtain and Review Disbursement details, OFI instructions, Discharge of Mortgage details, Credit card instructions and update the same of system.• Verify Building Insurance Analysis as part of Compliance check and submit report on daily basis. Show less

  • Senior Credit Assessment Officer

    Oct 2024 - now

  • Digital Settlement Officer - Customer Settlements

    Mar 2021 - Oct 2024

  • Senior Analyst - Home Loan Verification

    Aug 2018 - Feb 2021

  • Loan Disbursement - Operations Support Specialist

    Dec 2016 - Jul 2018