Experience

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  Officience

  Dec 2013 - Jan 2015

  Technical customer service operator

  Monitor client's service management platform and process third-party users’ messages and technical issues following standard ticket classification and problem resolving procedures.

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  Ibm

  Oct 2016 - Feb 2019

  Project manager - automation services

  - Work as Product Owner for software development projects which develop, integrate and extend supporting toolsets used for Dynamic Automation's operational activities for EMEA region.- Set up standard software development process, quality assurance metrics and release management.- Create product roadmap and release schedules.- Cooperate with business analyst to gather and manage functional specifications/ requirements from internal clients and stakeholders.- Prepare user stories and provide business requirement guidance to software engineers.- Build and manage internal client relationships through operational and business development support.- Tools used: Github, Zenhub, Slack, Trello. Show less

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  Red hat

  Mar 2019 - Jul 2023

  Senior technical project manager

  - Manage complex, strategic projects / project portfolio focusing on software engineering process automation, CI/CD tooling, and release engineering solutions for Red Hat Cloud services and RHEL.- Ensure continuous realization of business value of assigned project portfolio: DevOps initiatives, cloud application build system and Red Hat product delivery to hyperscaler marketplaces (AWS, Azure, GCP).- Responsible for project/ work package prioritization, roadmaps, quarterly planning & business reviews.- Manage risks and conflicts; collaborate with stakeholders and senior management to identify risks, define appropriate solutions and response strategies.- Lead remote, multicultural project teams of technical professionals (architects, software engineers, release engineers, SREs, etc).- Maintain effective collaboration and communication across multiple teams and functions (portfolio management, product development, product management, deal desk, etc). Show less

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  Freelance

  Sept 2023 - now

  It project consultant

  - Providing project management services, specializing in software development and IT infrastructure & migration projects.- Managing IT Infrastructure service setup, delivery, and site migration projects.- Ensuring service continuity, security, and regulatory compliance.- Project planning, product / service roadmap, IT operations setup, stakeholder management, and vendor coordination.

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  Sandoz

  Sept 2023 - Sept 2025

  Project manager

  Responsible for:- Leading the implementation of on-premise and Azure cloud based file share services and tools to support enterprise-wide collaboration and compliance, delivering a secure and scalable platform for managing and migrate unstructured data in alignment with GxP standards.- Leading unstructured data migration activities across commercial and production sites as part of Novartis / Sandoz separation program.- Product/ service delivery roadmap, IT operations setup, issue & risk management, stakeholder & user engagement, and vendor coordination. Show less