Experience

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  Vodafone egypt

  Mar 2012 - Dec 2012

  Customer service representative

  Provide Vodafone Egypt customers with all required information related to the company products and services with delighting them with a superior customer service.Create a smooth handle and retain all the customers’ complaints within the SLA. Communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.

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  Etisalat misr

  Dec 2012 - Dec 2014

  • Retail Sales Executive

    Dec 2013 - Dec 2014

  • Retail Sales Representative

    Dec 2012 - Dec 2013
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  Interact technology solutions

  Dec 2014 - Apr 2016

  Sales account manager

  -Achieved EGP 6 million+ annual revenue across 80 accounts-Managed complex, multi-faceted tailored IT projects for customer-Acquired EGP 1 million+ revenue in new accounts via proactive, creative marketing efforts-Coordinated with field-based Account Executive to target and grow lines of business in strategic accounts

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  Etisalat misr

  Apr 2016 - Nov 2020

  Retail senior sales executive

  - Mediate between sales team and management to address complaints and dissatisfaction from both parties .- Supervise sales associates and handle change requests by customers, as well as check that goods are in good condition. Be acquainted with sales items and procedures in the department in order to provide accurate information to clients that can enhance sales transactions.- Develop sales strategies to reach new customers and also grab the attention of already existing ones to boost sales in the department.- Train members of the sales team in order to make them better sales associates.- Have a positive approach to sales strategies and motivate sales associates to keep their heads up in both good and bad moments in the sales department. Show less

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  Egypro fme

  Dec 2020 - Feb 2022

  Operations coordinator

  -Assisting with the operations manager on daily operations documents and reports.-working with all organization departments to learn departmental needs and goals.-Maintain and update company databases create a filing system for important and confidential company documents (hard and soft copies). -Analyze and coordinate the operations of the business.-Contact vendors to ensure high quality, competitive cost, and on time, send out a request for quotations and follow up to receive offers.-Assist in the implementation of the inventory database.-Conferring with the accounting department to help make payments, process incoming invoices, reconcile and verify receipts-Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made.-Identifying and resolving any problems in the operation process.-Assisting with project management by creating assignments, tracking progress, and resolving issues.-Managing internal and external stakeholder relations.-Negotiate contracts and pricing with contractors. Show less

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  Tanmeyah

  Apr 2022 - now

  Senior credit officer

  -Collecting the needed financial documentation and assessing the clients'creditworthiness.-Calculating and analyzing the risk ratios of clients based on their credit scoreand financial history.-Approving or denying loan requests, and communicating your decision to bothclients and management.-Setting up payment plans for clients explaining monthly installment amounts,interest rates, and other costs.-Maintaining records of loan applications by using loan management software.-Monitoring the progress of the loan application process and relaying anyhindrances to clients.-Ensuring that loan applications are in line with the company's financial policies,as well as state laws and regulations. Show less

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  Floward

  Aug 2024 - now

  Senior operations officer

  - Quality Management.- Operation Supervision.- Cost Management.- Logistics Coordination.- Stakeholder Interaction.