Experience

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  Telkom

  Jan 1991 - Mar 2011

  Call centre operations manager

  I was a call center operations manager in the telecommunications industry with a successful track record in sales and revenue generation performance delivery and positive people behavior is of utmost importance. The call centre industry is a rapidly changing and growing industry with great demand for excellent service. It is highly competitive and influenced by pricing and customer centricity. I have grown tremendously in the sales and customer service industry as well as having a firmer grasp in respect of sound business principles during this time in the industry. This has been achieved through practical sales experience as well as understanding and catering for customer expectations. Throughout my career my team has always excelled in performance and exceeded all the performance standards as per their performance contracts. I would like to join an organization that will grant me an opportunity to grow in their company as I know I will be an asset to your company. During the past financial years my team was the top performing team in our call centre, we have exceeded all our targets. I have consistently performed at the highest level as Operations Manager in our call centre. I am very competitive and goal orientated. I am an enthusiastic, responsible, organized and diligent individual in that everything I do I do with passion and pride. I see myself as a pro-active and approachable team-player and take pride in being meticulous and concise. I am a good communicator with proven interpersonal skills and enjoy assisting team members to achieve our mutual goals. Attention to detail, the ability to effectively prioritize, multi-task and managing conflicting demands are my strong points. Show less

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  City of cape town

  Apr 2012 - now

  • Administration Officer

    Apr 2015 - now

  • Senior Technical Assistant

    Apr 2012 - now

  • Principle Technical Administrator

    Apr 2012 - now