Experience

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  Relx

  Feb 2009 - now

  Was responsible in handling a team of 10 members in charge of generating online invoicethrough a ticketing system and maintain SLA for customer satisfaction, also perform the yearlySox audits and final invoicing. Trained new employees before they go live and help with process improvement projects.• Shown ability to generate results through thoughtful process change andthoroughly leading people to deliver sustained results in a short span of timewhich resulted in growing from a customer support representative to a team leadwithin a year through being identified and appreciated by the managing directorsand client site (Amsterdam).• Helped in projects for six sigma continuous improvements yellow belt projectusing root cause analysis and DMAIC process which helped in eliminating thelength of time from 24 hours to 12 hours and the number of departments theinvoice travels reduced from 6 checks to 4 checks to avoid errors and to improvequality with reduced manpower, therefore making process shorter and easierwith less errors and improved customer satisfaction.• Participated in a team called Zenith (corporate responsibility), was involved in aproject and promoted the mission statement of the company and lead a team forzenith to make sure every employee follows and practices companyrules and values which will aid in the growth of the company by conductingseminars, workshops for Zenith and presentations which increased theawareness of the company values by employees. Show less

  • Operations Team Manager

    May 2017 - now

  • Asst Team Lead

    Oct 2011 - Apr 2017

  • Customer Support Executive

    Feb 2009 - Sept 2011