Tanuvika Singh

Experience

• 

  Infosys

  Nov 2009 - Sept 2012

  Senior System Engineer

  Worked as a production support engineer for American Express.The Project team manages several Business critical middleware applications for the American Express organization. These applications run 24*7 and are part of the core back-end systems, enabling the bank to service their various processing, auditing, legal, reporting and sales functions.

• 

  Genpact Headstrong Capital Markets

  Sept 2012 - Jan 2017

  Lead Consultant

  Worked as an Application Support Engineer for Morgan Stanley. Team is basically responsible for facilitating and supporting the daily banking operations held in the Bank. The team spans over all the applications/banking functions like Lending, Mortgages,Sales/Retail, Risk, Bank Data Reporting and Vendor Applications. • Performing the activities of Incident Management and Problem Management.• Keep the offshore’s team support work model aligned to the ITIL framework.• Responsible for monitoring and smooth execution of the daily/weekly/monthly batch runs and data refreshes for various applications like Sales, Retail Banking Datawarehouse (Data), Private Banking Group Mortgages (Mortgage) etc.• Troubleshooting Informatica mappings and workflows and coordinating for handling bug fixes and business logics changes.• Handling abends and outages within the stipulated SLA’s thereby causing a minimal impact/affect to the daily banking operations.• Handling user requests and Business queries regarding the process/data flows and data discrepancies in various applications.• Maintaining the Project audit documents.Collect and document users'/business’ requirements regarding the data and process flows, and develop/contribute towards designing a logical and physical specifications based solution for the same in the business function specific applications.• Plan and maintain the data and process models to optimize the application architecture and timely evaluate the performance and functionality of these applications to ensure a smooth execution of the batch runs, usage and data refresh processes for these banking applications including the vendor applications.• Developing the maintenance procedures and automation scripts for any adhoc/manual/recurring tasks in these application software.Prepare fix logs for maintenance.Technology/Tools: Datawarehousing/Business Intelligence, Sybase, DB2, UNIX/Shell Scripting,SQL, Autosys, Netcool, Splunk Show less

• 

  JPMorgan Chase & Co.

  Jan 2017 - Aug 2017

  Application Support Analyst
• 

  Morgan Stanley

  Sept 2017 - now

  • Vice President

    Jan 2023 - now

  • Technical Associate

    Dec 2019 - Jan 2023

  • Senior Manager

    Sept 2017 - Dec 2019