Brenner Alberto Velásquez

Brenner Alberto Velásquez

Customer Service Representative

Followers of Brenner Alberto Velásquez86 followers
location of Brenner Alberto VelásquezGuatemala City, Guatemala, Guatemala

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  • Timeline

  • About me

    Automation Analyst

  • Education

    • Colegio Salesiano Don Bosco

      2007 - 2017
      Bachillererato en ciencias y letras con orientación en computación
    • Universidad Rafael Landívar

      2024 - 2025
      Master's degree Project Management
    • Universidad Rafael Landívar

      2018 - 2023
      Computer Software Engineering
  • Experience

    • Nearsol

      Oct 2017 - Dec 2017
      Customer Service Representative

      Customer service representative. Answered calls from US customers to support an e-commerce website.

    • Business Development Group, S.A.

      Feb 2021 - Feb 2023
      RPA Analyst Developer

      Worked side by side with customers on several automation projects for multiple businesses. Created documentation, developed RPA bots mainly with Automation Anywhere and Uipath, tested and deployed to production. Use of communication and self teaching skills.

    • ASSA Compañia de Seguros

      Feb 2024 - now
      Automation Analyst

      Analyze, optimize and improve processes through hyperautomation and digital transformation. Develop and maintain RPA bots with UiPath, create and support Power Automate flows, as well as other Power Platform solutions such as Power Apps. Use of team work and communication skills to achieve key results.Focus on continuous improvement through agile and lean.

  • Licenses & Certifications