Harbhajan Khalsa

Experience

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  Bharti Airtel

  Apr 2004 - Feb 2009

  Store Manager

  I was managing the sales and operation for Bharti air tel Limited for the north Delhi

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  Home Centre

  Mar 2009 - Apr 2012

  Assistant concept Manager

  Handled large Format store and size store area of 74,000 k square feet and handled a showroomClassified the target market segments, extensive customer contact, facility structuring, profitability analysis of relationships, utilization of reports and portfolio quality controlsMotivating team members to follow 6 basic steps of home centre customer servicesDeveloped the existing portfolio and ensured optimumProvided feedback to the sales staff to improve their performanceSupervised the expenses and the sales at store levelChecked contracts with external providers of mandatory training and ensured fit for purpose and value for moneyControlled Training Administrator Act as facilitator for workshops across the organization where appropriateManaged all the training documentation & data (Faculty Evaluation Forms/Training Consultants Lists, etc.) Show less

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  Gold's Gym

  Jun 2012 - May 2013

  Regional Manager North-Franchise operations

  I was Regional Manager Franchising & Operations- North and East India. i was handling 54- company and franchise Gym's Center .Coordination with equipment suppliers Sift marketing support: Marketing Material, merchandise etc. Monitoring, Tracking & collection of Royalty.Procurement of financial & feedback reports for sub franchisee.Identifying new vendors & suppliers & negotiate exclusive price for franchisees.Tracking & documentation of all material/Merchandise/Items/papers/recourse sent to franchisees. Supervise all the print work undertaken by franchisees and make sure franchisees follow the guidelines set by G.G.F.I.Formulate system & processes to reduce cost of operational support to franchisee.Act as a coordinating point between franchisees and functional heads (marketing’s, Sales, HR,PR, Operations, Training, Quality and GGFI) for smooth flow of activatesMonitoring guest feedback and rating and timely response to customer complaints.Monitoring training and development of trainers and monitoring there service to clients. The success of this will be monitored through quantum of personal training sales and customer retention percentages. Monitoring before and after of customers and getting better results. Monitoring PR activities of the company and provide valuable inputs.Ensuring all statutory compliance's is in places.Monitoring the progress of pre-sales as per target set and provides feedback in case of deviation.Recruit, nurture, retain and continuously develop a talented group of employees depending upon the needs and anticipation opportunities and thereby having customer’s services with appropriate people backing the activities in India. Implement products, processes and policies that uphold Gold’s Gym policies worldwide. . Show less

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  Alibert Group limited

  Jun 2013 - Jul 2015

  Manager Retail Operations

  I was Direct responsible for the sale and business development through different channel in the region Built initial company relationship with each client, through interior designer, architecture and new projects Gained direct sales experience through extensive training and client interactionFloor operations, stock/inventory management Good in audit ratingsTrain team on product knowledge, grooming standards, soft skills, customer service as per the retail standardsManaging inventory system, place orders to restock the merchandise while managing the outflow and inflow of the inventory also entailing stock indenting and FIFO management Show less

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  Smaaash Entretainment Pvt Ltd

  Aug 2015 - Apr 2017

  General Manager Operations

  I was responsible for the Sales and operations for the Smaaash Entertainment The mall of India Noida CenterI was responsible for corporate , banquet and restaurant Sales with Top line & bottom line target achievement. Implementing all company policies for the store ensuring corporate compliancePlanning training and development objectives of the team in co-coordinating with the L&D department

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  China Commerical Town

  May 2017 - Jun 2020

  Retail Area Manager

  I was responsible for the New Project opening , Mall operations and Retail business for the Entire Oman.I was responsible for 2- Big Mall ( 70,000 Sq mts each ) day today Sale and operations

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  Future vision Management

  Sept 2020 - now

  Ceo & Co Founder

  Business ConsultationManagement ConsultationHigher Education CounselingBusiness Start Up Skilled Micro credential Professional