Gaurav Wagh

Experience

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  Can-Pack India Pvt Ltd

  May 2016 - Jul 2016

  Management Intern

   Researched and updated all required materials needed for firm andpartners. Responded to customer requests via telephone and email. Verifieddata integrity and accuracy. Worked directly with Warehouse department to achieve maximumefficiency in daily operations. Handled all customer relations issues in a gracious manner and inaccordance with company policies. Recipient of multiple positive reviews acknowledging dedication toexcellent customer service. Asked open-ended questions to assess customer needs. Participatedin physical inventory counts every Day. Show less

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  CBROZ Training, Research and Development

  Aug 2017 - Sept 2018

  Business Development Associate

  Engaging in pre-sale activities. Approaching college or coachingstudents from various institutions for joining various trainings andcourses provided by CBROZ Training, Research and Development. Preparation of analytical reports. Delivering Presentations on products & services. Assisted sales team with estimates, RFPs, solutions, outreach &presentations.

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  Securitas

  Sept 2018 - Mar 2020

  VSOC Analyst

  Level 1 & Level 2 Security Analysis. Carrying out operations related to Cyber Incident Response which include source codehandling regulation, access control, intake and network monitoring, ticketing onServiceNow tool, cyber threat monitoring on managed security services likeIBM MSS, QRADAR, ZSCALAR, Splunk, analysis and rectification of IT issues faced byusers, facilitating communication between Incident Response Team (IRT) andemployees in case of source code or policy violations. Operations related to Enterprise Resiliency Program and Business continuity. Itinvolves safeguarding traveling Veritas employees and Veritas tangible and intangibleassets in case of natural or manmade calamities. Operations related to Physical Incident Response which includes managing videomonitoring servers of Veritas, access badge control using in house tools like VpassAdmin. Hands on experience on surveillance tool like Avigilon Control Center Client,facilitating communication between Physical IRT and ERO, access controlmanagement. Peer Reviewing for smoother processes and having no errors while communicatingwith the employees. Show less

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  Concentrix

  Oct 2021 - now

  Change Manager