Keerthana S

Experience

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  Microland Limited

  May 2010 - Apr 2011

  Technical Support Representative

  Client : Belkin is an American manufacturer of consumer electronics that specialize connectivity devices like Router,USB hubs,Switches.  Handled calls to supports customers with the initial setup of Routers and USB devices. Provided troubleshooting on connectivity issues with the Belkin routers to other devices like Notebook ,Ipad ,x-boxes. setup the open ports on routers. Setup of highly secured encryption to the network. Scored many appreciations and CSATs from customers. Good team player. Show less

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  IBM

  Apr 2011 - Jul 2014

  Change Coordinator
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  Atos

  Sept 2014 - May 2016

  Change Manager

  Change Analyst, geared with ITIL certification with 4 Years of experience. Strong ability to identify and develop change strategies, establish cultural change and monitor efficiency of changes, with training in organizational change management approaches. Communicate effectively to deliver change strategies, build relationships, inspire stakeholder engagement, train staff and encourage cultural change at different operational levels. Strong ability to provide robust leadership during times of change and transition. Experience in crafting training programs. Show less

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  Accenture in India

  May 2016 - Nov 2017

  IT operations Sr.Analyst

  A dynamic professional above 5 years of organizational experience.Certified and Trained on ITIL V3 Foundation.Good understanding of Incident Management , Change Managementprocesses, People Management, Quality Assurance, Quality Service Delivery ,Chairs theChange Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings.Building reporting capability to drive performance improvements, customer relations andtechnical knowledge.Managing support processes with 3rd parties.Development of training documentation and roll out of services to IT and Businesses.Proven skills in working in team in sync with the corporate set parameters & motivating theteam for achieving businessand individual goals.An effective communicator with excellent relationship building & interpersonal skills. Stronganalytical,problem solving & organizational abilities. Possess a flexible & detail oriented attitude.Experience in understanding and analyzing the incidents thereby planning and implementingthe steps to providedesired result in accordance with the Project and Business requirements. Show less

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  T-Systems International

  Mar 2019 - Jan 2021

  Senior Consultant

  Governance on the releases in both Production & Non-Production environments.Involved in Successful Transition of the project from Malaysia to India with respect to Release management.High customer exposure from planning, scheduling and communicating high impact and complex releases affecting multiple service lines or bundles.Enforce the proper testing of releases prior to rollout and implementation to the IT infrastructure. Optimize the Regular & Emergency release deployments via efficient scheduling of engineering activities to the bundling of releases to minimize downtimes for customer’s infrastructure landscapes. Preparing the Emergency patching schedules & prepare report on the daily status till the completion date.Adhering to strict release calendar review timelines to ensure infrastructure releases can be approved and implemented according to planned schedules.Track Critical Service Level for Shell customer on weekly basis and work with Ops teams to remediate to meet the Target by end of the month and share it with Customer. Guarantee of processing of releases packages during its entire life cycle while complying with the Service Level respective the Operational Level Agreements.Overall responsibility for completeness and quality of releases.Provide and conduct training to constantly increase process awareness and knowledge of operations support teams. Develop trending reports for service level management and communication workflows to maximize awareness of release deployments.Participate in regular audits which require heavy evidencing and strict interviews on process effectiveness in operations.Track & Report the compliancy status of MS security patching to Customer.Preparing Patch planning sheet & change Records on monthly basis for customer view.Hosting the Wintel Vulnerability Assessment Committee Meeting with the respective stakeholders to discuss on the monthly patches released by Microsoft. Show less

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  HCLTech

  Apr 2021 - now

  Associate Consultant