Carmen Bisog

Experience

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  Amberg Group

  Jan 2010 - Jan 2015

  Assistant Sales & Marketing Dept. - English - at Amberg Infraestructuras S.A.

  ♦ Preparation of national and international tenders and updating of the CRM iExtensions;♦ Generation, update and translation of corporate image documents;♦ Translations Spanish-English-Spanish of technical, commercial and administrative documents;♦ Working with ERP software (MyParm) in coordination with the Production Manager;♦ Administrative management of the health and safety activities;♦ Administrative support to the Accounting Department and Human Resources;♦ Management and control of the company cars;♦ Travelling arrangements for the company’s employees. Show less

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  Cubenube

  Mar 2013 - Jun 2013

  Translator - Spanish>English - Sales & Marketing Dept.

  Master’s Internship. Translation into English of contents for the website dedicated to bynse, (Big Data solution for agriculture) business plan, general terms and conditions of the services, presentations and product user guides and commercial brochures.

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  Aramco Overseas Company BV

  Jan 2015 - Jan 2017

  Project Assistant - English

  Collaborating in the on-boarding and off-boarding processes of the project assignees, following the company’s HR policy, communicating and exchanging information with the head office located in the Netherlands, preparing, editing, formatting and proofreading a wide variety of technical documents, managing calendars, scheduling meetings, catering arrangements, SAP management (expense reports, travel orders), travel management, ensuring the smooth functioning of the office in general.

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  NOVA Chemicals

  Jan 2017 - Jul 2019

  Project Assistant (Spanish - English)

  Coordinating and managing all the activities necessary to help the Canadian team get settled in the office.Collaborating with Document Control Department in the official transmission of documents, creation and maintenance of document logs, owner of the Organization Chart - responsible for creating and updating it, scheduling meetings, assisting in the demobilization process of all project personnel, in charge of the daily running of the office.

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  Suncor

  Aug 2019 - May 2020

  Project Coordinator - English

  ♦ Coordinating activities, resources, equipment and information and setting-up the office for the arrival of the Canadian team assigned to the project. ♦ Liaising with the Contractor to ensure that the Client’s requests are met. ♦ Travel management, control and reporting. ♦ Working in close contact with the Project Manager, preparing and sending internal communication emails to the team and editing documents and slide decks.

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  Capgemini Engineering

  Jan 2021 - Dec 2022

  Functional Support Consultant

  ♦ SPOC (Single Point of Contact) for several markets (Spain, Portugal, the Baltics, Bulgaria, Poland, Slovenia, Belarus). ♦ Functional support in Spanish, English and French to the users of digital applications in Stellantis group (Peugeot, Citroën, DS, FCA, Opel-Vauxhall) through e-mail, Teams and JIRA ticketing tool. ♦ Analysis, handling and follow-up of functional and technical incidents through JIRA. ♦ Reporting and transferring issues to the corresponding technical teams, coordinating with them for the resolution of incidents and validating the offered solution with the concerned user. Overall case management and liaising with internal stakeholders throughout the process as necessary. ♦ Reference person within N1 team (first level support) for Free2Move (Drupal) digital application. Weekly meetings with the Free2Move technical team and participation in the Sprint Reviews. Show less

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  Avature

  Dec 2022 - now

  Product Support Analyst

  ♦ Address and assist customers on their daily use of the application♦ Solve any issues that can be handled by our level of support (L1) ♦ Identify, reproduce, classify, report and route system and functional issues and redirect them to the appropriate team while performing timely follow-ups and providing customer with the estimate resolution time when appropriate♦ Monitor the resolution process and make sure issues are solved within the shortest possible time frame ♦ Troubleshoot functional issues and recommending temporary workarounds Show less