Mohammad Usama Usmani

Experience

• 

  Pak-Kuwait Takaful Company Ltd

  Aug 2010 - Mar 2012

  D.E.O

  Capturing marine policies/ endorsementsIssue policies, endorsements, certificates, cover notesCheck & verified while issuing policiesHandling internal & branches sde’sAttend telephonic client & resolve their issues within committed timeMake renewals of marine policies on weekly basisMaintain records of stamp dutiesAssist to assistant manager and report him about current statusAll task assign by the head of department

• 

  Ibex

  Jan 2012 - Jan 2013

  Customer Support Executive

  To remain as basic point of contact for customers with queries, complaints, feedback’s, requests etc.Ensuring timely and professional responses to all complaints, requests and queries received.Research and compilation of answers for informational requests from customers.Proper recording and scrutiny of the complaints received.Maintain and develop external party relationships.Preparing reports on the activities of the Customer Care department or team.Efficient dealing of complaints to completion and enabling satisfaction of customer.Rendering useful administrative support to other members of the customer care team. عرض أقل

• 

  HBL

  Jul 2014 - Sept 2014

  Cash Officer

  Preparation of all cash related statements required by SBP and Head Office.Cash receipt payment / sorting / posting. Utility Bills collections/ Cross Branch Transactions.Posting of Inward and Outward Clearing Cheques.Liaison with NIFTPreparation of Drafts, Pay Orders, Remittances etc.Balance the cash at the end of the dayAssist in achieving the goals / targets of the branchEnsure minimum waiting time for customers while doing cash transactions and deal each customer politely & with courtesy.Use of Cashbooks Manage concerns and queries of customers efficiently and promptly. عرض أقل

• 

  The Aman Foundation

  Apr 2015 - Dec 2015

  Emergency Medical Dispatcher
• 

  Sindh Police

  Jan 2016 - now

  Assistant Sub Inspector