Haider Gilani

Experience

• 

  Fine Clothing Ltd.

  Nov 2001 - Oct 2009

  Java Software Developer

  Developed robust retail data analysis and business intelligence solutions using java in combination with spring framework.Enabled large scale data handling, delivering actionable insights into customer behavior, sales trend and operational efficiencies to enhance decision making.Developed customized CRM solutions for customer data management, enhancing customer engagement and increasing sales conversion rate by 20%.Provided technical system support to operations and management, resulting in a 15% reduction in downtime through proactive troubleshooting and resolution of internal and external network connections.Executed software/hardware upgrades for over 10+ retail locations, improving system performance and user experience, while reducing upgrade time by 25%.Installed POS equipment at stores, contributing to a streamlined checkout process that enhanced customer satisfaction and increased transaction speed by 15%.Executed SQL queries post installation of POS system:a) Updated the POS system data base with installation records, maintaining accurate logs of equipment status and locations.b) Synchronized data between the POS system and inventory database,ensuring real-time tracking of product availability and sales transaction. Show less

• 

  CMJ Enterprises, LLC

  Nov 2009 - Aug 2024

  Led the transition from legacy system to microsoft dynamics 365 F&O, aligning with strategic business goals by collaborating with cross functional stakeholders.Developed and executed a phased roll out plan, reducing transition risk by 25% and ensuring alignment across departments through a tailored training programme.Applied Prosci methodologies and ADKAR model to manage change, ensuring high user adoption and minimizing disruptions.Achieved a 95% user adoption rate within six months post deployment, contributing to a seamless transition and improved employee satisfaction.Implemented continuous feedback loop for real time optimization, enhancing operation efficiency and reducing cost by 15%.Engaged stakeholders at all levels through clear communication strategies and regular updates, building trust and alignment around transition objectives.Led a cross functional leadership team to oversee change management initiative, fostering a collaborative environment that supported quick issue resolution and continuous project alignment. Show less Spearheaded a comprehensive analysis of point-of-sales system, resulting in 15% improvement in check-out-efficiency for our retail clients.Collaborated with IT to develop a custom CRM tool that increased customer relationship rates by 10% within the first year of implementation.Managed a cross-departmental team to redesign sales workflow, slashing process time by 20% and enhancing customer satisfaction.Applied Prosci ADKAR model for change management, trained 50+ team members ensuring smooth transition to new systems and adherence to updated procedures.Facilitated Agile sprints, yielding a 35% increase in delivery time and a 25% increase in operational efficiency.Acted as a liaison between stakeholders and development team to refine requirements and to oversee iterative releases, resulting in customer satisfaction reaching an average of 4.5/5 within the first quarter implementation. Show less Designed a customer journey analytical framework for in store and online retail experience, offering critical insights into user behavior to improve engagement and optimize digital experience.Analyzed 24-months sales data to create forecast model predicting seasonal sales peaks and high demand products, supporting inventory and merchandising decisions.Decreased order processing cost by 20% by designing an inventory consolidation strategy, reducing redundancy in SKUs( Stock keeping units).Led integration of a cloud-based retail management system, coordinating with tech and operations team, resulting in a 30% improvement in order fulfillment time and a $2M in additional revenue.Established a standardized reporting system for data collection across retail stores, reducing report processing time by 40% and enhancing decision making accuracy.Boosted customer satisfaction levels by 90%, identifying areas of improvement and proposing actionable solutions. Show less

  • Change Manager / Business Analysist

    Mar 2021 - Aug 2024

  • Business Analyst / Change Manager

    Feb 2016 - Mar 2021

  • Business Analyst

    Nov 2009 - Feb 2016