Claudia Valentien

Experience

• 

  Millennium Hotels and Resorts

  Nov 2012 - Dec 2013

  Provide individual attention to regular guests and VIPs and ensure guest satisfaction. Provide exceptional guest service during check-in, check-out and during their stay.

  • Guest Relations Officer

    Mar 2013 - Dec 2013

  • Front Desk Receptionist

    Nov 2012 - Feb 2013
• 

  Portico

  Dec 2013 - Feb 2016

  Create a 5* front office service experience for 400+ employees and their visitors in one of the most famous buildings in London. Provide warm, friendly, and natural customer service in reception, meeting rooms, client lounge, and event spaces.

  • Reception Supervisor (Based at Markel International - The Fenchurch Building)

    Sept 2014 - Feb 2016

  • Welcome Host (Based at PwC - More London)

    Dec 2013 - Sept 2014
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  Markel International

  Mar 2016 - Dec 2018

  Mentor the service team to become a dedicated and independent department after an organisational restructuring and set a standard administration policy for every insurance product offered by the company. Support the team with complex insurance policy administration duties and provide them with the resources and motivation to exceed financial targets. Support Underwriters in the administration of 20+ insurance products and build strong relationships with insurance brokers to ensure business continuity and accomplishment of revenue goals.

  • Deputy Manager Customer Service

    Oct 2018 - Dec 2018

  • Team Leader Administration

    Mar 2018 - Sept 2018

  • Underwriting Administration

    Mar 2016 - Feb 2018
• 

  Lilium

  Jan 2019 - Jun 2022

  Coordinate 30+ suppliers and be accountable for budgets. Organise food & beverage and catering for 800+ employees. Operate front office, including building access management, employee and visitor journey, parcel and mail service, office supplies, and meeting rooms management. Coordinate cleaning teams for multiple buildings and organise on-site and off-site events. Place food & beverage and hygiene supply orders. Coordinate food & beverage and cleaning teams. Support with building facility requests and organise company events. Provide professional visitor- and employee experience. Support workplace team with implementation of projects.

  • Workplace Services Coordinator

    Sept 2021 - Jun 2022

  • Food and Beverage Account Manager

    Oct 2019 - Aug 2021

  • Senior Team Assistant

    Jan 2019 - Oct 2019
• 

  ServiceHunter AG - quitt.

  Oct 2022 - now

  Lead Customer Success

  Setup, maintenance and processing of all authority processes for mini- and midijobs and part-time and full-time employment with the responsible authorities. Main point of contact for authorities and customers for all matters relating to employment in private households. Presentation and maintenance of in-house software including automation proposals. Development of customer support infrastructure.