Roberto Jurado

Experience

• 

  UCLA Department of Statistics

  Sept 2004 - Jan 2007

  Help Desk Support

  • Provided help desk support via telephone and walk-ins for faculty and students.• Hardware repair and software support of more than 100 Apple computers running Mac OS X 10.1-10.4.

• 

  TOKYOPOP

  Sept 2007 - Mar 2008

  Desktop Support Technician

  • Hardware repair and software support of more than 100 PCs and Apple computers running Windows XP and Mac OS X 10.3-10.4.• Active Directory User Account Creation and Basic Maintenance.

• 

  Burbank Unified School District

  Mar 2008 - May 2020

  • Head of the BUSD Technology Services Department with 17 employees entirely focused on excellent customer service. Provided the District with visionary leadership in information technology and aggressively developed cost-saving projects for continuous improvement in times of budget constraints.• Created the BUSD Cybersecurity Guide to formalize the District’s cybersecurity policies and procedures.• Installed 2N Helios entrance camera systems and Sony security cameras at select schools to improve physical security, access control and student safety.• Completed a District-wide 21st Century Classroom system rollout built with Crestron audio/visual switchers, controllers, classroom speakers, Lightspeed wireless microphone systems, Aver document cameras and Epson projectors.• Overhauled District and school websites by moving to modern, mobile friendly platform and improved parent communication by implementing a new mass notification system.• Migrated to a completely cloud-based Azure Backup solution all while saving 20% on annual costs.• Oversaw the team responsible for over five consecutive years of timely CALPADS state reporting.• Developed and implemented the BUSD Help Desk to significantly improve the ease and accessibility of support with dedicated User Support staff and phone support.• Migrated to a new Freshservice ticketing system with mobile app and ITIL service management features like Change Management, Problem Management, Project Management and Service Catalog.• Completed a $1.4 million-dollar VoIP phone project, replacing 1,700 analog phones throughout the District with brand new Cisco VoIP handsets and deploying 22 ISR voice gateways. Show less • Led, managed, and directly supervised team of network, systems, and student information system administrators. Provided vision and leadership for all District-wide cloud, network, and server services.• Successfully migrated to a Palo Alto 10G firewall with application layer filtering rules and intrusion prevention that was augmented by an iBoss Secure Web Gateway appliance for content and URL filtering.• Implemented a Cisco UCS server cluster running Hyper-V and connected via iSCSI to a Nimble Storage Array.• Improved District-wide network and server monitoring by acquiring and transitioning to Cisco Prime, PRTG and Scrutinizer.• Managed implementation of Microsoft Office 365 for all staff and students with automatic user provisioning to G Suite for Education and Azure Single Sign On (SSO).• Led the migration of the Aeries Student Information System from on-premise to a cloud-hosted solution. Show less • Managed and maintained a multi-vendor Cisco and Enterasys network spanning across 22 physical locations and consisting of over 200 switches, 22 routers and over 600 wireless access points.• Developed equipment specifications and assisted with the planning and execution of multi-vendor network equipment and cabling unit price E-Rate bid that resulted in proposals with 70%+ discount levels.• Designed a cost-saving next-generation Cisco wired and wireless infrastructure based on the Catalyst 2960-X, 4500-X and 2702i access points which created 50% cost savings compared to previous acquisitions.• Migrated WAN connectivity between all school sites from 10/100 Mbps Metro Ethernet to 10G Ethernet over dark fiber through a partnership with Burbank Water and Power.• Designed and implemented a new subnet and VLAN design that reduced number of unique VLANs IDs in district from over 200 to 18 to simplify management and reduce over-complexity.• Successfully transitioned the District to CENIC for ISP services which included migrating to new public IP addresses and designing and implementing all new NAT mapping, routing and firewall policy changes on a Juniper SSG Firewall platform. Show less

  • Director of Information Technology and Education Support

    Nov 2016 - May 2020

  • Assistant Director of Information Technology

    Apr 2015 - Oct 2016

  • Network Analyst

    Feb 2012 - Apr 2015

  • Technology Operations Specialist

    Mar 2011 - Apr 2012

  • Technology Support Specialist II

    Mar 2008 - Feb 2011
• 

  Pasadena City College

  May 2020 - now

  • Leads the Technical Services team with 24 employees consisting of the Help Desk, Computer Support, Audio/Visual, Staging Services, Telecommunication, Networking, and Server teams• Completed the successful implementation of a $1.3 million Unified Communication as a Service (UCaaS) cloud telephone system and deployed 1,200 telephone handsets over three phases.• Led the development of a multi-year Azure AD User Identity Architecture and Roadmap Project to consolidate all PCC user identity services such as multi-factor authentication (MFA), single sign-on (SSO), user provisioning, and user lifecycle management into a single, highly secure platform.• Completed an Amazon Web Services (AWS) Migration Acceleration Program to identify and begin to address cloud maturity gaps. Developed a plan to replatform and migrate to AWS nearly 100 servers with end of life or nearly end of life operating systems and applications.• Led the transition of the district's disparate security solutions to the Microsoft Defender platform including the deployment of Defender for Endpoint, Defender for O365, Defender for Identity, Azure AD MFA, and Conditional Access. Show less • Leader of the PCC Information Technology Services Department with 38 employees. Provides strategic and practical leadership for all district-wide IT infrastructure and applications to support instruction, student services and business operations.• Implemented a successful RFP for a $1.3 million Unified Communication as a Service cloud telephone system to replace the district’s obsolete Nortel PBX.• Directly supervised the Enterprise Applications team during major management vacancies to keep the Banner ERP system functioning optimally and oversaw timely MIS state reporting.• Significantly improved project management processes by hiring a full-time consultant project manager and implementing an ITS project intake form and Freshservice Project Management module.• Upgraded over 200 security cameras to new Verkada 4K cameras with cloud management and NVR.• Oversaw a successful RFP for district-wide document scanning and archiving utilizing a Laserfiche SaaS document management system.• Developed a $9.6 million annual department budget with a detailed accounting of software licensing costs, maintenance renewals, and capital outlay upgrades. Show less • Managed the Technical Services team with 24 employees consisting of the Help Desk, Computer Support, Audio/Visual, Staging Services, Telecommunication, Networking and Server teams.• Designed and implemented a new AWS cloud architecture utilizing Transit Gateway, AWS Network Firewall, and three VPCs for Production, Test and Student EC2 server environments.• Implemented a three-tier campus network architecture including a completely new VLAN design to improve security, segmentation, and resiliency.• Generated $80K in annual cost savings by standardizing on AT&T Switched Ethernet for all satellite campus WAN links and utilized California Teleconnect Fund (CTF) discounts.• Completed the deployment of a $200K+ HP copier and printer refresh to eliminate insecure and obsolete devices on campus. Project is estimated to save up to $250K over seven years on MPS costs.• Developed and implemented a $1.6 million dollar annual refresh plan for smart classrooms, computer labs, employee workstations, printers/copiers, network/server infrastructure, UPS and security cameras.• Contributed to the development of the PCC Technology Master Plan for 2021 – 2025. Show less

  • Director, Technical Services

    Feb 2023 - now

  • Interim Executive Director, Information Technology Services

    Jul 2021 - Feb 2023

  • Director, Technical Services

    May 2020 - Jul 2021