Hala Saad

Experience

• 

  Apparel Group

  Oct 2015 - Oct 2019

  Store Manager

  - Setting targets & and assisting the team in developing qualitative and quantitative KPIs: turnover, average baskets, cross-selling, products, and brand knowledge - Inspire the team and motivate staff with qualitative and dynamic briefs to achieve and exceed commercial targets - Lead by example while coaching the team on the floor: assuring coaching spots and regular feedback, being hands-on, and having clear proximity to the team - Provide and analyze weekly/monthly reports and manage the store P&L - Supervise back office administration: internal audits, stock and cash management, inventories, staff rotations and holidays requests, transfer validation clearance, petty cash validation, Mall permitsCommunicate and collaborate with central VM, merchandising, communication and optimize feedback and reports to HQ to achieve commercial success-Control the team and abide by Apparel and Aldo internal policies and procedures & and any additional local governmental projects-Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.-Assisted with hiring, training, and mentoring new staff members.-Supervised guests at the front counter, answering questions regarding products.- Purchases inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt.- Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; and preparing merchandise for delivery.- Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.- Maintains inventory by checking merchandise to determine inventory levels; and anticipating customer demand.- Prepares reports by collecting, analyzing, and summarizing information. Show less

• 

  Azadea Group

  Oct 2019 - now

  Shop Manager

  • Provide and analyze weekly/monthly reports and manage the store P&L - Excellent planning organizational, time management, and problem-solving skills.• Target Oriented and Flexible• Created employee schedules to align coverage with forecasted demands.• Trained team members in successful strategies to meet operational and sales targets.• Managed inventory control, cash control, and store opening and closing procedures.• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization.• Scheduled employees for shifts, taking into account customer traffic and employee strengths.• Implemented innovative programs to increase employee loyalty and reduce turnover.• Implemented business strategies, increasing revenue and effectively targeting new markets. Show less