Raul Gomez, MBA

Experience

• 

  Richland College

  Aug 2008 - Aug 2010

  Computer Lab Student Assistant

  • Helped students with technical difficulties including Internet Explorer, MS Office and printing software.• Prepared rooms and assisted teachers with technological equipment in a daily basis.• Successfully lead the team, becoming of the most trusted employees by supervisors.

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  Bio Pappel International, Inc.

  May 2011 - Aug 2011

  International Marketing Intern

  • Worked efficiently with sales team, and commercial director to create a sales and marketing brochure. • Successfully to increase brand and product awareness through social media, and a variety of marketing strategies• In charge of redesigning and rewriting motivational posters• My work was priced by the Commercial Director and board of directors.

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  University of Texas at Dallas

  Sept 2011 - Jan 2012

  Computer Lab Assistant at IR Customer Service Labs

  • Provided technical support for computer lab users. Assisting students with technical difficulties including Internet Explorer, MS Office and printing software.• Helped users with problems in Windows, Macintosh, and other programs likeMicrosoft Office, Adobe software and different network applications.• Supervised effectively the use of the different labs.

• 

  Mr Cooper

  Jun 2012 - now

  -Working closely with the IT support team in developing, testing, implementing, and maintaining new platform.-Constantly developing new processes with onshore and offshore teams to improve compliance and system efficiencies.-Works closely with reporting team to improve reporting and compliance. -Manages team of Short Sale Underwriters and oversees FHA Approval to Participate processes. -Manage vendor scorecards and vendor management. -Oversees quality control on FHA/HUD and variance process -Responsible for updating Policy and Procedures per Government and Investor guidelines -Managing Collateral Underwriting and Title Curative teams for Fannie Mae, Freddie Mac, USDA, VA, FHA, Special Servicing and USAA -In charge of re-ramping system of record to a new platform. -Communicate with customers, brokers, title companies and attorneys to facilitate delinquency resolution Responsible for maintaining multiple tracking reports, ensuring that collateral staff members are maintaining status information and projections on accounts both during month-end reporting and as requested by management. -Daily account reviews, monitor calls and provide feedback and coaching. -Develop specialists through answering questions about loss mitigation techniques and enforcing policy and procedures -Manage and evaluate repurchase requests from GSE, FHA and other investors -Work directly with REO asset managers to convey clear title for REO sales Show less • Managing offshore team leads and onshore underwriters and leads.• Ensures Non GSE, FNMA and FHLMC guidelines are followed by back end underwriters. • Maintain Non GSE, FNMA and FHLMC Policies and Procedures up to date.· Serves as Liaison between the Escrow and the Centralized Modification Department.· Runs daily exception reports for the Escrow Department to improve efficiency on modification loans turnaround time in the pipeline.• Constantly monitoring FNMA and FHLMC pipeline and avoiding borrower delays.• Work closely with FNMA and FHLMC to improve our process on mediation and litigation loans.• In charge of My City Solicitations review process.• Constantly working on IT improvements to increase efficiency and minimize room for human errors.• Worked closely with loss mitigation to ensure there is constant communication on process changes or updates.• Organized training on the FNMA and FHLMC Non Delegated process for litigation teams.• Holds monthly meetings with loss mitigation in regards to Underwriting and Fulfillment updates and current issues.• Reviews daily borrower compliments and department recognition to promote employee engagement. Show less • Launched the Assist agent Program pilot for Freddie Mac and Government Loss Mitigation• Lead the escalation tracker “ASSIST” project, which was rolled out to all of servicing in July 2015.• Chosen to represent Freddie Mac Loss Mitigation as a senior lead assisting with cross talks, agent training, coaching, development, and high priority processing assignments.• Top performer within 60+ reps. Lead the department by being number 1 representative in February and April. Top 3 in December, January and March.• Handled queues of 300+ accounts in 60+ delinquency buckets mostly with 90+ delinquent accounts.• Day to day problem solving on loan modification cases with great attention to detail process loan modification application documents. Show less

  • Product Owner

    Jan 2021 - now

  • Collateral Liquidation Manager

    Mar 2020 - Dec 2021

  • Centralized Modifications Underwriting and Fulfillment Manager

    Jun 2015 - Feb 2020

  • Asset Manager

    Jun 2012 - Jul 2015