Sandip Prajapati

Experience

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  Hp Infosys Pvt.Ltd.

  Apr 2011 - Jul 2013

  Hardware & Network Engineer

  for first years worked as field IT engineer and then rest of year worked as a resident engineer at VSEL , VadodaraRoles & Responsibilites as a Hardware and network Engineer➢ Troubleshooting and resolving of Desktop and Workstation machines in a day-day basis.➢ Creating, mounting, and maintenance of File Systems.➢ Administration and managing user accounts.➢ Troubleshooting email client related problems.➢ Taking regular of backups (Daily, Weekly & Monthly) of centralized server data’s.➢ Verify that peripherals are working properly.➢ Quickly arrange repair for hardware in occasion of hardware failure &Monitor system performance➢ Update system as soon as new version of OS and application software comes out if required.➢ Clipping of Network Cables.➢ Setup and configuration of network switches & wireless access points or routers.➢ hardware and network troubleshooting➢ Configuration of end user wireless terminals such as laptops / mobile phones or other wireless devices.➢ Support all employee for troubleshooting desktop, printers➢ Provide effective IT assistance across all aspects of the business and provide back up in all our sub office including our head office.➢ Maintain all files ,incoming and outgoing documents. Show less

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  Silicon Systems

  Aug 2013 - Sept 2016

  Desktop Support Engineer

   Installing and configuring computer hardware operating systems and applications Monitoring and maintaining computer systems and networks Deal with users face to face or over the phone to resolve issues Troubleshoot system, network, hardware and software issues Troubleshoot printer issues Responding within agreed time limits to call-outs Working continuously on a task until completion (or referral to third parties, if appropriate) Managing open and pending cases Rapidly establishing a good working relationship with customers and other professionals Testing and evaluating new technology Responsible in the maintenance of all computer hardware, Peripherals, Network Infrastructure and other basic software relating to the organization’s operations Provide day to day support to customers using industry standard practices Resolve service requests, communicates recommendations and works with and/or informs the appropriate IT consultant/manager, where appropriate Responsible for Incident & Problem tracking To update the latest trends of all hardware and software To ensure that all technical computer system failures must be done immediately to avoid delays of the organization’s daily task Manage desktops of the assigned customer accounts Create, modify and delete users & computers in ADAct as a single point of contact for phone calls, online ticket and chat from staff regarding IT issues and queries  Receiving, logging and managing calls from internal staff via telephone  Maintaining an Asset Database and track changes  1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as , Laptops, PCs, Thin clients, and Printers.  Troubleshoot basic network issues such as Wifi, LAN, ADSL and VPN Show less

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  BEST VALUE CHEM PVT LTD

  Mar 2017 - Jul 2022

  Officer-IT
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  S.D.Fine Chemicals Private Limited

  Aug 2022 - May 2024

  Senior Executive IT
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  SCHURTER Electronics (India) Pvt. Ltd.

  Oct 2023 - now

  Senior Executive IT