Tyler Haderlie

Experience

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  Impact Drafting

  Mar 2004 - Jul 2006

  Draftperson

  - Design and draft homes, offices, and remodels for the Montana area- Met with customers to go over costs and plan alterations- Familiar Autodesk software

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  The Church of Jesus Christ of Latter-day Saints

  Jul 2006 - Jul 2008

  Service Representative

  Volunteered in cities in Ontario, Canada for two years, working 80-hour weeks, at own expense. Served as a representative for the church teaching instruction courses and coordinating service projects for the citizens in Ontario.

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  Equinox IT Services

  Feb 2009 - Mar 2010

  It Consultant and Technician

  Provided consultation and IT support for medical firms. Managed the network systems of medical firms, and provided training for other technicians working with the medical company's computer systems.Accomplishments:Piloted a monitoring system on client's machines enabling technicians to access, and repair, the networks remotely. This reduced travel cost for the technicians, and for Equinox.

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  Action Target

  Mar 2010 - Jul 2014

  Manage teams to perform repair and install work for clients. Manage the timing of shipments of inventory to coincide with contractors schedules for installs and technical support projects. Interact with customers to keep good relations and to accomplish their needs and wants.Accomplishments:• Re-designed a computer system product for Action Target which cut production cost by 11%, and decreased install time.• Implemented customer satisfaction surveys to measure efficiency and quality of work. Received the Action Target “On Target Award” for the accomplishments.• Re-wrote install and maintenance manuals making it easier for customers to manage their products, which reduced the technical support phone calls received from customers. Show less

  • Supply Chain Manager

    Oct 2013 - Jul 2014

  • Process Engineer

    Dec 2012 - Nov 2013

  • RMA Manager

    Sept 2012 - Nov 2012

  • Technical Support Specialist

    Mar 2010 - Aug 2012
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  National Oilwell Varco

  Jul 2014 - Sept 2014

  Manager, Order Management Group

  - Developed new incoming order business processes- Coordinated Project fulfillment with large oil drilling operations- Managed the Order fulfillment group on new line of high tech telemetry drill pipe and fittings- Executed the largest order in the Utah branch's history to date

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  Cloud Conversion

  Mar 2015 - Oct 2018

  - Manage the product implementation process and team for customer onboarding- Manage customer success team for client support and account management- Co-owner of product road map with development- Learned very basic APEX code to debug and assist with product development with Salesforce Apps - Manage customer implementations and expectations with SalesForce custom integrations- Manage product road map and details for custom app development on the Force.com platform- Work exclusively with Salesforce.com, Force.com- Coordinate with development team to create custom SalesForce applications as well as API integrations with partner companies- Work with many customers of different varieties with a main focus on eCommerce operations

  • Program Manager

    Apr 2017 - Oct 2018

  • Product Manager

    Mar 2015 - Apr 2017
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  XANT

  Nov 2018 - Jun 2021

  - Serve as a technical, and business, consultant and resource for XANT's enterprise level customers- Meet with clients, remotely and on site, to evaluate current sales team processes- Develop new processes and implement plan- Implement software solution, remotely and on site, with customers' sales teams- Train users, remotely and on site, on new processes and software - Meet with clients remotely to evaluate current sales team processes- Develop new processes and implement plan- Implement software solution remotely with customers' sales teams- Train users remotely on new processes and software- Serve as a technical, and business, consultant and resource for XANT's customers

  • Customer Success Manager

    Feb 2021 - Jun 2021

  • Technical Consultant III

    Aug 2019 - Jan 2021

  • Technical Consultant II

    Nov 2018 - Jul 2019
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  1440

  Jun 2021 - Oct 2023

  Head of Customer Operations

  Salesforce Partnership:- Worked closely with Salesforce stakeholders to create products to assist Salesforce with sales and product initiativesCustomer Facing Activities:- Headed up the Solution Architecture and Implementation teams. Implemented 1440 products as well as assisting to implement other Salesforce integrations such as Strip, Paypal, Authorize.net, Avalara, Shopify, Shipstation etc.- Managed Customer Success efforts with teams to ensure renewals and upsell opportunities. Worked to build metrics for tracking success and identifying warning signals.- Work with the Customer Service Team to care for customersInternal Business Activities: - Consolidating QuickBooks from three business entities into one - Consolidating payroll from three business entities into one - Negotiating contracts for HR services and Employee Benefits - Establishing budgets. Created a new accounting department and relationships with financial controllers and CPA for taxes. Show less

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  CloseFactor

  Oct 2023 - Jul 2024

  Sr. Solution Architect and Customer Success Manager

  Customer Success and Solution Architecture:- Personally performed discovery (pre-sales), design of solutions, POCs, and all post-sales implementation, configuration, and training activities for CloseFactor AI and UI products across all customer types. - Created standardized processes for internal CloseFactor teams for scalable implementation experiences- Carried out all Customer Success activities for accounts that I had configured and onboarded.- Met with the Customer Success and Architecture team regularly to resolve issues, brainstorm new solutions, and move forward as a team to establish better customer experiences as well as better internal morale. Product Design and Input:- Pioneered new AI technologies for CloseFactor customers and their GTM teams through our beta testing program.- Provided design input and testing on new product enhancements and new integrations into the Salesforce environment. Show less

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  Capgemini

  Nov 2024 - now

  Sr Business Analyst