Ann Silen

Experience

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  Glenrand MIB

  Apr 2001 - Mar 2010

  Regional Manager

  At Glenrand MIB/Absa Healthcare Consultants, I served as Regional Manager. In this past role, I spearheaded day-to-day operations, managed budgets, and set performance objectives. I directed strong leadership abilities, while supervising a team of four consultants to ensure adherence to legislative requirements and regional responsibilities. I deployed best practices to steer alignment with sales targets. I developed and implemented business, marketing, and advertising plans. I also steered remarkable profit for Kwa-Zulu Natal corporate region by efficiently maintaining budgets according to forecasted values. I identified client requirements and delivered consultation on the impact of changing product providers.Key Achievements:• Took charge of business at a difficult time with a conflicted team; restructured all team to realign to the organisational vision as well as to become more flexible.• Achieved a "no findings" result successfully at annual audit.• Grew the bottom line of the business by 30% through new business and cross selling into current clients.• Sustained 100% retention of client base through effective and productive strategies. Show less

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  Proper Healthcare

  Apr 2010 - May 2013

  Executive Individual Broker

  Proper HealthCare, I served as Executive Individual Broker. I founded a company through entrepreneurship attributes and established loyal client base by delivering outstanding service. I implemented effective approaches to meet all clients' insurance healthcare needs. Here I procured new and existing products for client base, while keeping abreast of market trends, and industry standards. I executed robust sales strategies to meet financial sales targets. I established and maintained relationships with numerous insurance firms and exchanged product and market trend knowledge.Key Achievements:• Started the business from scratch and sold for R380000 3 years later; decided to take an offer to work for the biggest private health insurance brokerage in SA.• Provided consultation on various medical scheme plans to multiple clients according to best suited needs. Show less

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  Alexander Forbes

  Jun 2013 - Jul 2020

  Senior Health Consultant

  At Alexander Forbes, my core responsibility was to observe legislative and product changes to ensure client awareness regarding legislative changes and impact of changes on employees and organisation. Here I deployed best practiced to resolve concerns promptly and efficiently. I also identified specific client needs and expectations, including employee assistance programs and recommended specialised products for client base. I delivered expert level strategy and advice to numerous clients, including multinational as well as international companies. I drafted appealing and engaging sales presentations to reflect insurance product value-for-money. I utilised exceptional leadership attributes, while supervising junior consultants to improve productivity. I established and nurtured positive business relationships with new and existing clients. I coordinated with client to develop understanding of healthcare products and future considerations. I acquired comprehensive knowledge about market place trends, focused on potential customers and sales opportunities.Key Achievements:• Assisted a client with a claim for a hearing aid refused by insurer. Delivered exceptional expertise and facilitated the full payment of claim worth R110 000.• Maintained 100% retention of clients through strategic initiatives and productive approaches. Show less