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Wesley Jacobs

Wesley Jacobs

Sales Consultant

Followers of Wesley Jacobs660 followers
location of Wesley JacobsCity of Cape Town, Western Cape, South Africa

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  • Timeline

  • About me

    User Technology Team Lead at Ninety One

  • Education

    • Norman Henshilwood High

      2003 - 2005
      Endorsement Matric

    • Cape Peninsula University of Technology

      2006 - 2009
      ND Information Technology

  • Experience

    • Billabong GSM South Africa

      Jan 2004 - Feb 2008
      Sales Consultant

    • EOH

      Mar 2009 - Sept 2011
      Field Service Technician

    • Ninety One

      Oct 2011 - now

      Key responsibilities (Team Lead)• Provide onsite coordination and leadership to the User Technology team• Local point of communication to South African offices for User Technology related items• Crisis management – in the event of a significant outage/problem coordinate activities with all parties to ensure speedy resolution• Manage leave and availability including approval of leave requests• Implement protocols/processes agreed with the User Technology Manager to improve service delivery• Onsite escalation point for User Technology support Show less

      • User Technology Team Lead

        Oct 2018 - now

      • Team Lead - User Technology

        Feb 2017 - Sept 2023

      • Infrastructure Analyst

        Oct 2011 - Sept 2023

  • Licenses & Certifications

    • MCITP

      Microsoft